Xbox One S turns off when launching game

Discus and support Xbox One S turns off when launching game in XBoX on Consoles to solve the problem; Over the past few days my Xbox has been randomly turning itself off when I launch an app/game and my controller is still connected in the process.... Discussion in 'XBoX on Consoles' started by YoungHodgy, Sep 14, 2018.

  1. YoungHodgy
    YoungHodgy Guest

    Xbox One S turns off when launching game


    Over the past few days my Xbox has been randomly turning itself off when I launch an app/game and my controller is still connected in the process. Console is like brand new and i’ve had it for nearly 2 years now.

    Anyone know why this is happening?

    :)
     
    YoungHodgy, Sep 14, 2018
    #1
  2. CorpPhoenix04
    CorpPhoenix04 Guest
    Xbox One powering off when launching games

    My Xbox One is powering off every time I try to launch a game. It runs apps fine, downloads things fine, and installed games fine. But as soon as I try to launch a game, it will power off within 3 seconds. I have tried restarting my Xbox, moving outlets,
    clearing persistent storage and nothing works. My light on the power supply is orange when off and green when on. The power light on the front of the Xbox is white. My power supply is making strange noises. Could my power supply have went bad?
     
    CorpPhoenix04, Sep 14, 2018
    #2
  3. Hordie
    Hordie Guest
    Xbox One powering off when launching games

    HI DizzyMeteor2765,

    Sorry you're having issues with your Xbox powering off. If your power supply is making a strange noise, and is not staying powered on, then yes that could very well be the issue. Try blowing some air into the power supply to see if that fixes the noise
    issue, or if it fixes your issue over all playing games. If it does not, and the power supply still makes noise, you likely need a new power supply anyways, so I would start there with fixing this issue. You can request a new power supply by going to the link
    below. Please note that if the power supply is broken and you're out of your warranty you may be charged to purchase another one. They're pretty cheap around $50.00,

    Replace Power Supply

    Hope this helps!
     
    Hordie, Sep 14, 2018
    #3
  4. Internet Expert
    Internet Expert Guest

    Xbox One S turns off when launching game

    When a console is abruptly turning itself off, this problem typically points to either poor ventilation, or power supply issues.

    You can read more about this issue here, and the steps to troubleshoot it:
    Troubleshoot Xbox One Unexpectedly Turning Off
     
    Internet Expert, Sep 14, 2018
    #4
  5. HyperVenom523
    HyperVenom523 Guest
    HyperVenom523, Sep 14, 2018
    #5
  6. XBF Felixx P
    XBF Felixx P Guest
    Hello
    YoungHodgy     !

    I'm sorry to hear that!

    Try factory resetting your Xbox console by following this link
    Factory reset Xbox console     .

    Make sure you know your email and password for your Microsoft account because you'll need to redownload

    your profile after the reset.

    Good luck!

    Felix

    xbox support
     
    XBF Felixx P, Nov 3, 2018
    #6
  7. XBF Felixx P Win User

    Xbox One S turns off when launching game

    Hello
    YoungHodgy     !

    I'm sorry to hear that!

    Try factory resetting your Xbox console by following this link
    Factory reset Xbox console     .

    Make sure you know your email and password for your Microsoft account because you'll need to redownload

    your profile after the reset.

    Good luck!

    Felix

    xbox support
  8. Internet Expert Win User

    Xbox One S turns off when launching game

    When a console is abruptly turning itself off, this problem typically points to either poor ventilation, or power supply issues.

    You can read more about this issue here, and the steps to troubleshoot it:
    Troubleshoot Xbox One Unexpectedly Turning Off
  9. HyperVenom523 Win User

    Xbox One S turns off when launching game

  10. TwisTeD JuKes Win User

    Splitgate will not start whatsoever.

    New problem. When I did this, the game launched, and when it launched I started up a game of casual, and when I loaded into the game, my Xbox completely shut off on me. This was also happening when I was in the tutorial stage of the game. The Xbox completely turned off 3 times before this 4th occurrence.

    Anyway to fix it? It is currently on my internal storage drive, and I am playing on an Xbox One S. I just want to play the game and my Xbox keeps shutting off.

    Also when it is turning off, I turn it back on, and it chimes and I have the chime feature off on my Xbox, and the chime makes a very scratchy Xbox on sound also, just thought I should throw that in there.
  11. Francia J. Win User

    Sync Problem: Game Saves not synced between Xbox One and Xbox Series S

    Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you with your concern.

    Please make sure that the same account was used on both Xbox One and Xbox Series S. After that, sync the cloud on the Xbox One first and then on the Xbox Series S by initially quiting the game and perform power cycle in that way once you launch the game your in-game data will just re-sync.

    Kindly quit the game and follow the steps below before you re-launch the game.

    ​​​

    "POWERCYCLE CONSOLE​​​

    ​​​

    1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off. ​​​

    2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller. ​​"
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Xbox One S turns off when launching game

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