Xbox one S trying to make me purchase a pack I've paid for

I see. What is the exact title of the two packs that you purchased?

Hello Ron! I checked and I have 2 expansion packs I have absolutely paid for. I have gone to games and apps and installed everythinf there. I have now 2 missing expansion packs that I have receipt of purchase that I cannot get back.

One was purchased from an online store the other through Microsoft.

Thanks.

Hi there. My name is Ron, I'm an independent advisor. I will be more than happy to help you.

Please double-check first if you have a completed transaction for the pack on your account's order history from this link, https://account.microsoft.com/billing/orders.

If you have a completed transaction for it, please do the steps below to see if you can install the pack.

In My games & apps, highlight a game (but don’t select it).

Press the Menu button  on your controller, and then select Manage game and add-ons.

Select the game tile, and then select each checkbox for which items you want to install.

Select Install, to confirm the installation.

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