Xbox one s ticking sound while turned off

As previously stated, this is a wide-spread issue. Go to https://www.youtube.com/watch?v=HzV4U1LJuO0 to hear what someone recorded or simply Google "Xbox One S ticking
noise when off."

No external drive, no overheating, does not occur during normal use...only when console is off (energy saver mode). I am sure Microsoft is aware of this issue, and as I previously stated, there are no problems during normal use....everything works just fine.

Thanks for the video that was very helpful in hearing what the sound is.

That said couple of things, and please note this is best guesses since I can't really dig around and see what might be going on.

1) Sounds like a good doggo in the background keeping your house safe from squirrels. Good dog.

2) It could be a couple things that I would look at first. Power or hard drive

For power, I would troubleshoot by unplugging the console and plugging it into a different outlet. Make sure not to plug it into a strip, UPS, or surge protector. Let it run on that outlet for a while and power down and see if the issue persists there.

I have seen hard drives make a similar clicking sound when they are going bad. Make sure you have any external drives disconnected. Check your settings on the console to see if it has the option to turn off the hard drive when powered down (even if it's
power save mode, see if that option is available) and select to allow the console to turn off storage. Test to see if you hear the sound.

It might also be a good idea to take your console to a safe space outside and clean the console with canned air to see if anything is stuck in there, possibly?

If the issue persists, then I might recommend looking into creating a service request for the console via
Microsoft Device Support.

Try those steps one by one and let us know if it persists or anything changes, and we might be able to provide some further troubleshooting steps.

Hello all,





As this is an old thread, I will be locking this one. Updates, games and everything changes often so would be best to create a new thread. Once a new thread is created we will be happy to assist you in any issues or questions you might have.





Thanks,

Brad

Good question, but now I'm going to go home and listen to mine and see if it does. I'll report back; haven't ever listened and with two kids it's rarely quiet in my house enough to hear that kinda thing.

Hello Savio,

Thanks for coming to the forums with your question. Personally I wouldn't worry about the noise. Keep monitoring the noise if gets louder or continues to do this then might want to have the console checked out.

Thanks,

Brad