Xbox one S System freezing

MduSabela · May 14, 2020

Can someone help me in identifying whats wrong with my console, its constantly freezing to the point of irritation, I've even reset the console back to factory settings and nothing has changed.

Any assistance would be great

:)

Scotty0955

Hello there it sounds like you need a console repair you can request this at

https://account.microsoft.com/devices/

after you get to this link you will have to click your Device and click The drop down menu and hit schedule repair

or if you already have insurance contact your insurance company

JoelAlves1987

Ja observou se ele estaem algum lugar bem ventilado e nao esta fazendo ele aquecer causando este congelamento.

NiteTimeOwl3533

Might need to send your console in for a repair.

https://beta.support.xbox.com/help/hardware-network/warranty-service/getting-your-product-serviced

First you can check to see if your xbox is under warranty

https://support.microsoft.com/help/4493926/warranties-extended-service-plans-and-terms-conditions-for-your-device

You can also submit a request for repair here

https://support.microsoft.com/devices

Hellrazr99

Mister Darcy, the steps I've gone through are as follows. Went to Xbox marketplace, games, add ons, search by name, "B", borderlands. Entered the extras menu, see all, underdome. Purchased Underdome DLC and started download. The download started fine but
at 4% complete my system freezes. After a manual power off and turning my system back on the system automatically begins the download again. Again my system freezes at the 4% mark. To keep the freeze from occurring I have to hurriedly access active downloads
as soon as my system powers back up and cancel all active downloads. Other DLC (even larger files) have since downloaded without issue. I've attempted all the "support.xbox.com/.../screen-freeze-solution"s
but none of these steps have allowed me to download the Underdome DLC.

PalmettoBling

Be happy to help troubleshoot, but will need a bit more information. Are you getting an error message? What happens when it freezes? Does it crash to the dashboard or completely lock up the system? Is the game on the internal hard drive or an external
hard drive? Can you hear the fan and is it loud prior to it freezing up? Is this an Xbox One, One S, or One X?

With a bit more information we can help determine the next best troubleshooting steps.

Xbox one S System freezing