Xbox One S Sync Button problems

SimonGustafsson1 · Mar 14, 2019

Hello!

So ill get right to it. My last controller broke(semi, dog ate the RB button up). So I bought a new one today and I found that my sync button (ON THE XBOX) does not work. I try pressing it, no blinking at all. I have tried with an USB, nothing happens. I
have tried both hard and soft restart, I have tried wiping it (without games) as well. Basically everything you can do. The controller I have ( the damaged one) DOES work with it. It is actually functioning. But It just won't accept a new controller into the
system. Is there a way to pass around this? Please help me <3 !!!!

:)

XBF Erick C

Hey there!

Sorry to hear you are running into these problems while attempting to bind your controller to the console. If the Bind button is not working properly on the console then another option you have to connect your controller is using the USB-to-micro-USB cable.

Go ahead and follow the support article below to learn how to sync with the cable.

Connect a wireless Xbox One controller to your console.

If the issue persists then the only other option we have is setting up the console for a repair through our

Device Support site.

Go ahead and give this a try and let us know if it has helped.

XBF Javier R

Hello Simon,

We have acknowledged your original post here, and will be answering there.

We will be locking this thread to shift focus on just one thread.

Best wishes!

Onyx Is Here

Sorry to hear it. It sounds as though your console needs to be repaired if you are unable to connect a new controller. You can set this up at
devicesupport.microsoft.com

Onyx Is Here

Sorry to hear it. It sounds as though your console needs to be repaired if you are unable to connect a new controller. You can set this up at
devicesupport.microsoft.com

KerryBrathwaite

Thanks for the reply but i got the xbox one s so theres no eject button on it only the sync button

Xbox One S Sync Button problems