Xbox one s storage issue

Hello, Celestia. Thanks for reaching out! My name is Lucas. I'm an Independent Advisor and a Microsoft user just like you. I'll be happy to assist you today.

The 2TB is the console internal storage? Don't you have a external storage on it? Do you remember how much space available did you have before uninstalling modern warfare 2019 and warzone?

Waiting for your reply.

Hi TragicDuchess70.

Thanks for reaching out and I can say this is a fine way to add extra storage to the Xbox One S.

It will work perfectly with your grandsons Xbox One S. Check out the Set Up External Section on the Manage storage on Xbox One support
page which will help put your mind at ease.

Any issues or questions, feel free to reach out on the forums, there is always someone willing to help

Hi Jaden,

This is one of the known issues on the Series X|S consoles

Known issue: Some users are experiencing issues launching Xbox 360 games, which instead return the user back to the Home screen on Xbox Series X|S consoles.

Workaround: Clear your Xbox 360 storage by going to Settings > System > Storage > Clear local Xbox 360 storage.

Hope this helps!

Thats very odd that the external storage is affecting the games installed internally. It sounds like at this point the external is unusable so theres little downside to reformatting the drive besides having to redownload (as you have said). You could perform
a factory reset of the console, choosing to keep all of your installed data
https://support.xbox.com/en-US/xbox-one/console/reset-console-to-factory-defaults but to me it sounds like the drive is toast.

Hey Nourz,

I had the same issue not too long ago. Turns out, I had some sort of corrupted file in my 2Tb external. If that's the case for you, then go ahead and format it. You will lose everything on it, but as you said you will be able to download everything again.