Xbox One S Stock Controller Warranty

NoPhunIntended · Feb 19, 2019

Can I get a replacement for my xbox one s white controller? It's just the one that came with the console itself, so I don't know how returning/exchanging/refunding that would work.

:)

NoPhunIntended

ok so I got my xbox for Christmas so my controller warranty will expire on March 25, and since that is my only one, I will wait to buy a new controller and then ship the old one for a replacement. As far as the packing instructions go, it didn't say anything
about a shipping label, just to write the service request number (which I have) and ship it to microsoft. I hope these instructions are correct.

NoPhunIntended

I did not see any information about a price for the replacement, just asking for the serial number and filling out my personal information. So is there going to be a charge?

Smwutches

If it's still under warranty it's free. Out of warranty the price is typically the same as buying a controller at a retailer.

XBF Javier R

Hello Phun,

The price of a replacement should have been mentioned when setting it up through the website if there is a price, but in case you did not see this information, please reach out to our
customer support team as Leslie mentioned to discuss this further.

Do this and let us know the results of that interaction.

Best wishes!

choppyseize

if you want to get clarification you can request a free call-back by signing on at
https://support.xbox.com/contact-us and selecting Billing. When prompted to speak to a virtual agent, decline it. After answering
a few more questions, you should get the option to request a callback.

Xbox One S Stock Controller Warranty