Xbox One S Sound prob

Discus and support Xbox One S Sound prob in XBoX on Consoles to solve the problem; Xbox One S, this isnt concerning out sound for speakers or TV, this is the sound coming from console to controller to headset which is a set of... Discussion in 'XBoX on Consoles' started by emt54emt, Feb 23, 2019.

  1. emt54emt
    emt54emt Guest

    Xbox One S Sound prob


    Xbox One S, this isnt concerning out sound for speakers or TV, this is the sound coming from console to controller to headset which is a set of astro'd. Sound randomly cuts out of course during an intense firefight like you would be any other time but
    it's getting pretty frequent, my mic cuts out as well, as if the controller is losing connectivity, but have not experienced any signs of that as of yet..... All sound settings are set to auto detect, Dolby atmos is turned on and audio is set for headphones
    cannot figure out the problem I've replaced the controller I've replaced the headphones I've replaced the jacks still have the problem please help.

    :)
     
    emt54emt, Feb 23, 2019
    #1
  2. XBF Diego M Win User

    Xbox One S Sound prob

    Hi there,

    Do you have a USB cable for the controller and does your headset have an adapter with it or does it connect via 3.5mm? I recommend downloading the most recent controller firmware update while connected to the console via USB and have the headset plugged
    into the controller. Open up your Xbox Accessories app then select the 3 dots option below Configure. Select Firmware version and then Update now. You can download the update even if the controller is up to date.

    If that doesn't help you may need to try a soft factory reset on the operating system:

    https://support.xbox.com/xbox-one/console/reset-console-to-factory-defaults
  3. emt54emt Win User

    Xbox One S Sound prob

    Unfortunately that page will not help as it is not a windows xbox one headset there's a Plantronics rig pro 500. I appreciate it though
  4. AmandaWilkie Win User

    Xbox One S Sound prob

    Hello!

    Have you tried turning down the headset volume in the volume mixer? My headphones use to cut out as well, turning the volume down solved the issue. If the headset only cuts out in one game, maybe try to turn down the volume in said game. If this doesn't work
    please refer to this link: https://support.xbox.com/en-US/xbox-one/accessories/stereo-headset-set-up-troubleshoot

    I hope this issue can be solved for you!
  5. emt54emt Win User

    Xbox One S Sound prob

    Yes I have turned off ATMOS and then tried Sonic and then tried uncompressed, I've changed volume setting in both system, game, and on hardware..... to no avail.
  6. Half Fish Half Win User

    Xbox One S Sound prob

    Hey there!

    Do you still experience interruptions when the controller is wired to your console? There could possibly be wireless interference involved.
Thema:

Xbox One S Sound prob

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