Xbox One S rewards upgrade credits

Hello,

I pre-ordered a Xbox One @ Battlefield 1 Edition (500GB) from the Microsoftstore online and it arrived on October 21. The terms of the say that pre-orders count toward the 50,000 credit starting from Oct. 18-December 31. as https://rewards.xbox.com/x1s-console-upgrade/terms-and-conditions

I've signed in to Xbox Live from that machine already and I'm just wondering when the credits would be credits and if I have to do anything else, since it was a pre-order, that didn't ship before the Oct. 18th. I did however order it on Oct. 13, but since
it's a pre-order, it still should count, since technicall I didn't get charged till it shipped.

Thanks for your help,

Joey Pothe

:)

 

My 50,000 reward credits are not showing up

I purchased an xbox one s under my missions in my xbox rewards account for the current upgrade promo. It has been past 14 days and it does not show 50,000 reward credits pending In my account.

 

Missing Microsoft Rewards Points Console Upgrade/Xbox store purchases

Hi,

I haven't recieved my upgrade credits for my Xbox One S upgrade purchased from the microsoft store.

Also missing rewards credits for the following purchases.

Order : 2df799fb-713b-4896-9950-5a1f7ad81841

Order: 7039c1b0-5082-4f54-8a19-ad51983cd641

Order: 09b1a394-34f3-4ded-9a9a-916601bfae28

I can also provide the SN's from the Old and New Xbox One. However the new console was purchased directly from microsoft. as per this link

https://rewards.xbox.com/x1s-console-upgrade/

 

Hello Magic Joey,

Apologies for the inconvenience. We will adjust your account for completion of that offer. You should see the Credits pending by the end of next week!