Xbox One S rechargeable battery pack issue

Hello ,

Thank you for posting on the Xbox forums. Are you using the rechargeable battery pack or batteries? We have

a support article on our website regarding the rechargeable battery pack not being able to charge. This will help determine if the issue is with the hardware. Be sure to let us know the results!

Rechargable Battery Pack.

To resolve this issue, determine the faulty component and then replace that component:

The Xbox One Wireless Controller

To troubleshoot the wireless controller, try using AA batteries, or try a different Xbox One Rechargeable Battery Pack to verify that nothing is wrong with the controller. If the controller works with different batteries, it isn't causing the issue.

The Xbox One Play & Charge cable

To check whether the cable is the problem, try a different Play & Charge cable (or any standard USB to micro-USB cable) to charge the battery. If the battery charges correctly with a different cable, your charge cable is faulty.

The rechargeable battery

To troubleshoot the rechargeable battery, try the following:

Use a cotton swab and some isopropyl alcohol to clean the four gold contacts on the Xbox One Rechargeable Battery Pack and on the Xbox One Wireless Controller. Then try to charge the battery again.

Try a different Xbox One Rechargeable Battery Pack with the charge cable. If the second battery charges correctly, your original battery is faulty.

To resolve this issue, determine the faulty component and then replace that component:

The Xbox One Wireless Controller

To troubleshoot the wireless controller, try using AA batteries, or try a different Xbox One Rechargeable Battery Pack to verify that nothing is wrong with the controller. If the controller works with different batteries, it isn't causing the issue.

The Xbox One Play & Charge cable

To check whether the cable is the problem, try a different Play & Charge cable (or any standard USB to micro-USB cable) to charge the battery. If the battery charges correctly with a different cable, your charge cable is faulty.

The rechargeable battery

To troubleshoot the rechargeable battery, try the following:

Use a cotton swab and some isopropyl alcohol to clean the four gold contacts on the Xbox One Rechargeable Battery Pack and on the Xbox One Wireless Controller. Then try to charge the battery again.

Try a different Xbox One Rechargeable Battery Pack with the charge cable. If the second battery charges correctly, your original battery is faulty.

Hello gamer,

This behavior can occur if one or more of the following conditions are true:

. The battery has reached the charge limit.

. There may be an issue with the charge cable.

. There may be an issue with the battery.

Things to try:

1. Determine the part of the recharging system that may be causing the issue.

Controller

Try AA batteries or try a different Xbox 360 Rechargeable Battery Pack in the Xbox 360 Wireless Controller to verify that there is nothing wrong with the controller. If the controller works with different batteries, the controller is not causing the issue.

Charge cable

Try a different Xbox 360 Play and Charge cable to charge the battery. If the battery charges correctly with a different charge cable, the original charge cable is faulty.

Rechargeable battery

a. Use a cotton swab and some alcohol to clean the four gold contacts on the Xbox 360 Rechargeable Battery Pack and on the Xbox 360 Wireless Controller.

b. Try a different Xbox 360 Rechargeable Battery Pack with the charge cable. If the second battery charges correctly, the original battery is faulty.

Hello Mario5onicFan17,

Thank you for posting on the Xbox forums. Are you using the rechargeable battery pack or batteries? We have

a support article on our website regarding the rechargeable battery pack not being able to charge. This will help determine if the issue is with the hardware. Be sure to let us know the results!