Xbox One S problem with purchase Xbox or Xbox360 content

Discus and support Xbox One S problem with purchase Xbox or Xbox360 content in XBoX on Consoles to solve the problem; Hello, I noticed that I can't purchase Xbox360 or Xbox (old) games form my console. I have Mastercard credit card set as payment. I was spoken with... Discussion in 'XBoX on Consoles' started by Vrynio, Mar 18, 2020.

  1. Vrynio
    Vrynio Guest

    Xbox One S problem with purchase Xbox or Xbox360 content


    Hello,

    I noticed that I can't purchase Xbox360 or Xbox (old) games form my console. I have Mastercard credit card set as payment. I was spoken with support and from this time i buy this content from webpage. Waorks fine until now. Today I want to buy "Splinter
    Cell" and I am stuck at finish purchase page. When I click finish transaction blank window reveal with Xbox Live logo at bottom, green circles rolling at center and nothing happens. When I purchase games form monthly free games with Xbox Live Gold that is
    no problem.

    Please help

    :)
     
    Vrynio, Mar 18, 2020
    #1
  2. Vrynio Win User

    Xbox One S problem with purchase Xbox or Xbox360 content

    UPDATE: Now I can purchase old (and current) xbox content by console interface (missed to had press "Confirm" twice - sorry for that), but still can't use web page marketplace xbox for purchasing games.

    So for now, for me problem is partially solved, but for me now it's little discomfort at all.
  3. HugeMetalFan Win User

    Xbox One S problem with purchase Xbox or Xbox360 content

    Hi Bokor, thanks for the help! Unfortunately the solution didn't work for me. I added my Paypal account but I can only use it to buy Xbox One content, both on website and store app. I just tested it.

    For Xbox 360 content my Paypal account doesn't show up, only my credit card on file. Maybe Paypal Brazil wasn't supported on Xbox 360 but was added later to Xbox One. Hopefully the Paypal solution works for Vrynio.
  4. Vrynio Win User

    Xbox One S problem with purchase Xbox or Xbox360 content

    I tried to buy this game via console shop, but purchase problem is stuck on animation - two green circles in center rolling.


    [​IMG]
  5. HugeMetalFan Win User

    Xbox One S problem with purchase Xbox or Xbox360 content

    Hello!

    I'm facing a similar issue here but only when I try to make a purchase through the Xbox Marketplace website. After I confirm the purchase, the screen freezes on the spinning circle and the transaction never gets completed.

    It seems this issue doesn't happen with free items as I was able to redeem the free Games With Gold game and a few free DLCs from Crackdown today. Also, this issue started recently, about 1 week ago or less, as I was able to buy a few DLCs earlier last week
    through the website.

    Here are the games I'm trying to buy today:

    Splinter Cell Double Agent (Xbox 360 version, not the original Xbox version):

    https//marketplace.xbox.com/pt-BR/Product/TCs-SC-Double-Agent/66acd000-77fe-1000-9115-d802555307d7

    Brothers in Arms - Hell's Highway:

    https://marketplace.xbox.com/pt-br/Product/Brothers-in-Arms-HH/66acd000-77fe-1000-9115-d802555307ea

    Both games are backwards compatible and available in my country. I tried different browsers and devices, cleaned cache/cookies, but I got the same issue.

    The only difference from the OP is that I was able to make other Xb360 purchases through my Xb1 without issues on the past few days. I still can't buy the games above because for some reason they are not showing up on the Xbox One Store app when I search
    by name although they are backwards compatible.
  6. Vrynio Win User

    Xbox One S problem with purchase Xbox or Xbox360 content

    Hello. Im from Poland. This game is available for me - check link below

    https://marketplace.xbox.com/pl-PL/product/Tom-Clancys-Splinter-Cell/66acd000-77fe-1000-9115-d802555308da

    I even see price in my currency and product description (details) in polish language. Billing info is correct because last time I purchased Xbox Live Gold for 12 month (but from console, not from web page) and everything went fine.
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Xbox One S problem with purchase Xbox or Xbox360 content

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