Xbox One S powers on but doesn't start up

Hi and thanks for reaching out. I hope you’re doing well. I'm an Independent Advisor and a Microsoft user like you and I'll be happy to help you.

I understand you need assistance with your Xbox One S, please follow the steps below to try to fix the issue;

-Unplug the network cable if you're using a wired network connection then power off your console, and then unplug the power cord to ensure that the console is completely powered off.

-Wait 30 seconds.

-Plug the power cord back in.

-Press and hold the BIND button (the one used to sync controllers) and the EJECT button, and then press the Xbox Power button on the console.

-Continue holding the BIND and EJECT buttons for 10-15 seconds and listen for two power-up tones a couple of seconds apart.

NOTE: The BIND button of the Xbox One S is located below the power button,

-Once you hear the 2nd tone please release the button.

-If this is successful the Xbox will turn on and should start and show the Xbox Startup Troubleshooter. On the Troubleshooter page, please select Reset this Xbox and then choose "Keep games and apps".

If you can't bring up the Troubleshooter page after several attempts, I'm afraid you need to consider sending in your device to have it repaired/replaced. Unfortunately, Microsoft is no longer servicing Xbox One consoles, so I recommend looking for the nearest local service center or game shop in your area to see if they can repair/replace it for you.

You should message me on psn when u do get it, reply here again once you've got your stuff set up 👌��

I don't really think you have any choice if the xbox is out of warranty

Well I could either pay $284 for a replaced system but it's not worth it cos that's pretty much the price of a brand new system anyway. I've established that I could probably just get the series X when it comes out anyway but in the meantime I'll be loaning
a console from a friend.

Have you tried this:

1. Power off your console, and then unplug the power cord to ensure that the console is completely powered off.

2. Wait 30 seconds, then plug the power cord back in.

3. Press and hold the BIND (controller sync button located on the left side of the console or bottom right if a one S or one X) and the EJECT button and then just press the Xbox button on the console once.

4. Continue holding the BIND and EJECT buttons for 10-15 seconds.

5. Listen for two “power-up” tones a couple of seconds apart. You can release the BIND and EJECT buttons after the second power-up tone.

6. The console should power up and take you directly to the Xbox Startup Troubleshooter.

7. To reset your console from the Xbox Startup Troubleshooter, use the D-pad and A button on your controller to select Reset this Xbox.

9. When prompted, select Keep games and apps. This option will reset the OS and delete all potentially corrupted data without deleting your games or apps.

Sorry to hear it. Have you tried forcing a reset on the console? Powercycle the console by holding the power button on it for 10 seconds till it shuts down.

Then hold the Sync + Eject buttons at the same time and then turn on the console. Keep holding the Sync + Eject buttons until you hear the second start up tone. This will bring you back to the original set up with an option to keep your games and apps
installed.

If you still have trouble after that then you may need to set up a repair of the console. You can do this at
https://devicesupport.microsoft.com. Once set up and you have received your shipping label via email you can pack up the console.

Please be sure to only send the console and nothing else as Xbox does not guarantee that extra items such as cables or controllers will be returned.

Hi. Thanks for your reply - I don't think I can do a reset like that because I don't get a display when the Xbox does turn on for the minute or so.

I also don't have the funds to put in my console for replacement and I'm pretty sure it is ineligible for a replacement because the console has been taken apart before and the back isn't clipped in place properly.

I can still try your method and get back to you.

FOLLOW UP: I Can't do the reset method you've suggested.