Xbox One S Power Cord Loose?

I would immediately unplug the cable. If you're seeing sparks, then there is something wrong and removing the power cord is the safest option to avoid a fire hazard.

Please look at
devicesupport.microsoft.com As it is a new device it should be covered under warranty and have options for power cord or device replacement depending on where the issue is.

I would immediately unplug the cable. If you're seeing sparks, then there is something wrong and removing the power cord is the safest option to avoid a fire hazard.

Please look at
devicesupport.microsoft.com As it is a new device it should be covered under warranty and have options for power cord or device replacement depending on where the issue is.

I haven't seen any sparks, however I've heard noises that sound like sparks - I'm not sure if it's a normal noise and I'm being dumb or if there's something wrong with the console itself as I've never owned an Xbox (or a console) before.

Thanks for the quick response! I'll take a look at the link you provided.

Edit: Also turned off the console. Forgot to mention this haha

Hi,

Stop to use the console from now for your security.

Please make a repair order here about power issue ( https://support.microsoft.com/devices ) or call helpdesk to explain the issue > https://support.xbox.com/contact-us

Regards,

Hi there,

be sure to check that the input is free from anything and nothing is blocking the option to properly hold the power cable.

Also double check that the cable isn't damaged, it's a fairly generic cable so you could try switching it for a different one, as long as the specifications are the same.

If that's a software issue, not a hardware issue, the factory reset would work. If this is really a hardware issue, then you would need to request it to be serviced:

https://support.xbox.com/en-US/help/hardware-ne...