Xbox One S order still pending after almost 2 weeks

I ordered an Xbox on July 26th. It already charged the PayPal, yet I haven't gotten any updates regarding its shipment and tracking. I called support, with them telling me "Ah yes, the pending will be cleared in the next 2 days" on August 3rd. From the
email I got with the order, it says the estimated delivery will be August 18th. Why would they list 2-3 day shipping on the Microsoft Store when I would be getting it 3 weeks after ordering- if I get it at all. I understand COVID delays and such but its just
frustrating and I don't know what else I can do.

:)