Xbox one S keeps freezing

Hey there MysteriousMrR11,

If you do have this problem and the previous troubleshooting steps did not help, then I would recommend going ahead repair order from Xbox Support.

You can either set one up on our
Device Support online portal, or you can go directly to
customer support and have an agent help you out with that.

Hope this information was helpful.

Thanks!

If nothing works, try to contact seller and get replacement. maybe it is factory issue.

I'm sorry to hear this . I wish you luck and hope you get it sorted. 👍

Have you tried clearing games data?

Deleting Saved Game Data

Game saves, player profiles, and other game data is automatically saved to the Xbox One hard drive by default. If you suspect that data is corrupt, you can delete it from your hard drive.

Please note: Deleting saved game data is permanent and cannot be undone. Therefore, it is highly recommended that you back up your saved game data to online storage or a USB storage device before deleting it.

Follow these steps to access the System Storage and delete game data:

From Xbox Home, go to Settings.

Go to System and select Storage.

Select Manage storage on the right-hand side of the screen, then select View contents.

Highlight a game, press the Menu button, and select Manage game.

Select Saved data on the left-hand side of the screen.

Choose a game to access the game’s saved data.

From here, use the Options Menu to delete files or to view more information about a specific file.

Hi MN29,

Have you tried any troubleshooting steps? If not Try following the steps here Xbox One Game Freeze Solution