Xbox one s headset stoped working

Discus and support Xbox one s headset stoped working in XBoX on Consoles to solve the problem; turtle beach xbox recon 50x headset plugged into xbox one s controller and no sound output or mic input headset working fine for the past 2 days and... Discussion in 'XBoX on Consoles' started by joshapplegate1, Jan 7, 2019.

  1. joshapplegate1
    joshapplegate1 Guest

    Xbox one s headset stoped working


    turtle beach xbox recon 50x headset plugged into xbox one s controller and no sound output or mic input headset working fine for the past 2 days and verifyed still working good and mic works with macbook. I have reset everything multiple times signed out
    of every thing and still the same results someone please help!

    :)
     
    joshapplegate1, Jan 7, 2019
    #1
  2. XBF Diego M Win User

    Xbox one s headset stoped working

    Hi Josh,

    Is the mute icon at the top right of your dashboard always displayed as muted when connected or not connected?

    If so then that is currently a know issue the engineering team is investigating working on a solution as this seems to be happening on many third part headsets connecting through 3.5 mm audio input.

    Please bear with us until an update is know.
  3. joshapplegate1 Win User

    Xbox one s headset stoped working

    Mute icon is always displayed ( mic with line through it ) I was assuming the headset is not an "off breed" it is a turtle beach XBOX recon50x. Starting parties and testing in all aspects of the xbox nothing changes the icon and under settings the volume
    and mute buttons are "greyed out" and not accessible.
  4. XBF Diego M Win User

    Xbox one s headset stoped working

    Hi Josh,

    Does your headset plug in using the 3.5 mm audio jack?

    It's likely your software has been affected by this bug that is currently being investigated and worked on by the engineering team. The issue has been acknowledged but not sure when the issue will be resolved.

    In the meantime, I suggest a soft factory to your console just to see if that helps.

    https://support.xbox.com/xbox-one/console/reset-console-to-factory-defaults

    Also it's a good idea to report this issue from the Xbox Insider Hub app:
    https://support.xbox.com/xbox-one/console/xbox-insider-hub-report-a-problem
  5. tak225 Win User

    Headsets suddenly not working

    Same here a a about a week ago when I last used my headset it was fine and today just stoped working
  6. ThorX360 Win User

    Xbox Headset and controller

    So recently my headset would just randomly stop working, but it was no big deal I would simply just unplug the headset and plug it back in again. But now it just completely stoped working. I pluged it into my phone and it worked just fine so im
    wondering if it had something to do with my controller and if I should buy a new one. Or if this can easly be fixed.
    Hi,

    is it the official Xbox Wired Headset? If yes, I suggest you follow these guides:

    https://support.xbox.com/en-US/xbox-one/accessories/wired-headset-help

    https://support.xbox.com/xbox-one/accessories/update-controller-for-stereo-headset-adapter
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Xbox one s headset stoped working

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