Xbox One S green screen of death after being serviced

PaulR88 · Mar 7, 2019

So I got a brand new Xbox One S for christmas and after a week of having it, I got the green screen of death. The green screen of death is when the Xbox is stuck on the green screen on startup.

After a month of trying to fix this myself, I finally sent it in to Microsoft to have it serviced. After a month of not having my Xbox, I finally got it back. Microsoft told me they did a complete reboot and cleansing of my console.

After about a week of having my Xbox back, the green screen of death came back. I'm not sure what else to do about it at this point. I've factory rest it myself for now, but I'm sure this will happen again.

:)

eduscxbox

Hello PaulR88, did you tried the offline system update?

If not, try with these steps:

The Offline System Update Fix.

For this, you will need;

Access to a WINDOWS PC / Laptop

Access to a USB Memory Stick. No smaller than 2GB and formatted in NTSF file type

Internet Access (Although… if you’re reading this you must have it already)

Step 1:

Copy and paste the following link into any web browsing software on your laptop or PC:

www.xbox.com/xboxone/restorefactorydefaults

Download / save the file that prompts you to onto your desktop.

Step 2: Transfer the file to USB

So now you need to connect your USB memory stick to the PC or laptop. Once you do this, you can just drag and drop the downloaded file onto the memory stick. Make sure nothing else is on the memory stick!

Step 3: Fixing the Xbox

This is where it gets trickier.

Unplug any network cables, if you’re connected wirelessly, turn off your router (not right now, you need that to see this web page).

Plug the USB drive into the Xbox One console.

Boot the console by pressing and holding the bind button (what you use to sync controllers) and the
eject button (do not touch the power button). Keep holding these buttons until you hear the power-on beep
twice.

The console will then restart, you can now let go of the buttons and remove the USB drive. The console will take a few minutes to sort itself out and reboot, so give it a bit of time to recover. Once that is done, you should be good
to go!

Hope it helps.

Best regards.

Zero Divided

you can try
this, looks like some are having luck getting the system back up and going from the green screen of death.

SpiralOut46and2

Here is a helpful article I found specifically about what the "green screen of death" is and how to fix it. Hope this helps!

https://gamer-tech.co.uk/blog/xbox-one-green-screen-of-death-what-causes-it-and-how-we-can-fix-it-n5

xxxCROWxxx

AHHHHH same damn issue after a week of playing on it. Green logo then black screen of death,

Michael Trusino

Mine has been stuck on the green screen for hours I have tried unconnecting power and reseting but is still stuck on the green screen. is this possibly green screen of death?

Xbox One S green screen of death after being serviced