Xbox one S going back to home screen when trying to play any games

I tried to keep the games and apps but still wasnt working so i did the full factory reset to delete everything but that didnt help

I agree with the others for you to try to uninstall them and reinstall them as thats what i did when i had then problem

For the digital games, have you tried unistalling them and reinstalling them? Also, does this behavior happen on other accounts on the console, and is this your home console?

Hi Natasha,

Thanks for your update. Since you've already tried a factory reset on your console, you may want to attempt an

Offline System Update. This type of update allows the console to be updated with the latest and most stable version of the Xbox One operating system.

Please let us know how this goes.

Hello NatashaPlayzz!

Thanks for reaching out to Xbox forums support.

When you performed the Full Factory Reset, did you go with the "Keep my games and apps" option or "delete everything" option?

Let us know!

Felix

Xbox forums support