xbox one s goes off

Hi there, The first step to problem solving your issue is to perform a Hard reset on you Xbox One.

To perform a Hard Reset you Hold your power button on your Xbox for 8 to 10 seconds or until it turns off. Once the Xbox is off unplug your power pack from the Xbox so it has no power running into it. Leave the power pack unplugged for 5 to 10 minutes and then
plug it back in and start up your Xbox.

Or you could try and clear your cache.

To to this go to Settings, Network, Network Settings, Advance Settings then Click Alternate MAC Address then click Clear.

Hopefully this might help you if not let is know and we can try assist you further.

Thanks .

Yes as said make sure your xbox is well ventilated and all the vents are clear .

It could be if you try everything below you might need to send it for service 🤔

good night my xbox one s goes off after 10 seconds what can it be?

There could be a number of issues causing your console to shut down, such as ventilation, over heating etc..

More info and steps to troubleshoot can be found HERE .

Hey richJM(2)

Thank you so much for taking the time to post this on the Xbox Forums.

The Xbox Ambassadors above did provide a helpful link which I recommend that you follow in order to troubleshoot this.

Additionally if you are wondering
how to change the display resolution for your TV on Xbox One I will provide these steps here as well.

1. Press the Xbox button to open the guide.
2. Select System.
3. Select Settings.
4. Under Display & sound, select Video output.
   
5. Select TV resolution, and then select either 720p, 1080p or 4K UHD, whichever is best for your TV.
   Note If you don't see the resolution for your TV, make sure to set TV connection to HDMI

Please go ahead and give these steps a try and let us know if you are able to get the image displayed correctly!

Check this link for a possible solution to your issue: https://support.xbox.com/en-US/xbox-one/console/tv-or-monitor-screen-is-blank-while-connected