Xbox One S games freezes and return to dashboard after changing TV to 4k.

That's the issue right there, Prezdead! My TV auto detects the resolution being put out by the source and sets it accordingly. There is no way to set my TV's HDMI input to display a certain resolution regardless of what the source is putting out. My Android
box and Roku 4 put out a 4k signal when I enable the resolution they should output is 4k. Unfortunately, The XBOX One S doesn't seem to do that.

When I do the video test on the XBOX One. My TV doesn't even flicker. It just pops up that it failed everything, which is incorrect. If I change the resolution on the XBOX One S to 720p, then it flickers and my TV changes the display to 720p. If I change
the XBOX One S to display 1080p, then the TV flickers and changes the resolution to 1080p. If I try to change the XBOX One S to display UHD, it does nothing other than go instantly to the failed screen, which states none of the options are supported. Under
Advanced Video Settings though, I have 24Hz, 50Hz, and UHD 4k checked. the problem is, the XBOX One S is putting out the 4k signal because the test says the TV fails everything and the TV will not disaply in 4k until the TV receives a signal from the XBOX
One S to display in 4k.

Hello Spinhead82,

Things are still in a state of change in the land of 4K UHD and haven't quite settled out yet. Part of this may have to do with DRM (Digital Rights Management) and trying to lock things down when it comes to all this 4K digital plumbing. Not only is it the
hardware, like needing to use HDMI 2.X cable. But, it's also the software. Does the firmware in the monitor/TV support the 4K UHD (HDCP 2.2)
content coming from the attached device ("Checking your TV's 4K and HDR capabilities on Xbox One S")? Yes, the Samsung U28E590D
can do 4K UHD, but does it support HDR10? HDR10 support seems to be a very important threshold when comes to connecting the Xbox One S to 4K UHD TVs. The current crop of 4K UHD monitors seems to be more directed to PC gamers. While, the Xbox One S is geared
more toward lager format TVs. I'm sure that this is not the only list, but Windows Central has what it calls "Best 4K HDR TVs For Xbox One S".

Good luck and good gaming,

SA

After a hard reset to factory defaults, the TV is recognised as 4K and HDR compatible (this is new). Now, games can switch from 1080p to 4K. However, the Xbox dashboard is unable to work at 4K.

Hey there!

Have you gone through the steps and suggestions on our
Troubleshoot 4K on Xbox One S support page? One of the steps mentioned is setting the TV Resolution on your Xbox One S to 1080p, while ensuring the 'Allow 4K' box is checked within 'Advanced TV' settings. The TV resolution setting is specifically for setting
how non 4K content is scaled, and will still allow native 4K content to play at 4K on your display.

If the flicker issues persist with native 4K content after setting your TV resolution setting to 1080p, please post back the brand and model number of your 4K display so we can take a deeper look!

Error when selecting the 4K UHD resolution on Xbox One X and Xbox One S

You receive the following error message when you choose 4K UHD in display settings:

That didn't work

4K is supported by your TV, but not at 60Hz. You won't be able to upscale to 4K, but, depending on your TV, you may still be able to play some 4K and HDR content. To see what your TV supports, choose 4K TV details.

This error occurs when the console detects that your TV supports 4K, but doesn't support a 60 Hz refresh rate. You may still be able to play 4K content at other refresh rates, but you won't be able to upscale the system, games, and apps to 4K.

Solution

To determine what your TV is telling the console about its 4K capabilities, see

Checking your TV's 4K and HDR capabilities on Xbox One X and Xbox One S. Use the 4K TV details screen to see what changes as you try different things:

• Make sure your HDMI cable is plugged into the correct port on your TV. Some 4K TVs only support their full set of 4K features on specific HDMI ports. See your TV manual to determine if there are special 4K HDMI ports, or try different ports on your TV.
• Check your TV's settings menu. Your TV might have a special mode that controls your TV's refresh rates. See your TV manual to determine if you need to change your TV's settings.
• Make sure you're using the HDMI cable that was included with the Xbox One X and Xbox One S.
  
• Try a different HDMI cable. Your cables must be HDMI High Speed or HDMI Premium certified.
• Plug your TV straight into your console with the HDMI cable that was included with the Xbox One X and Xbox One S. Some AV receivers or other video equipment may not correctly pass the signal to your TV or console. Also, you'll need to use HDMI High Speed
  or HDMI Premium certified cables between both the console and receiver, and the receiver and TV.

Unfortunately, some TVs don't support 4K at 60Hz. See your TV manual to make sure.

Related Issues
Checking your TV's 4K and HDR capabilities on Xbox One X and Xbox One S

4K on Xbox One X and Xbox One S technical requirements