XBox One S Freezing During Online Game

Hi Ahmet, I hope you're doing great despite the issue you're experiencing. I am an Independent advisor and I am here to help you in regard to your concern.

If this is happening whenever you're trying to play online, please perform an extended powercycle and reset your network hardware by following the steps below:

1. Unplug the power cable from the back of the router, modem, or gateway for 5 minutes. If you have a router and a modem, unplug the power cable from both devices.

2. Press and hold the Xbox button on your console for 10 seconds or until it turns off then wait for 2 minutes before turning it on again.

3. After 5 minutes, plug the modem or gateway in first, and wait for all the lights to return to their normal state.

4. If you are using a router, plug in the router and wait for all the lights to return to their normal state.

hello

My Xbox keeps freezing during games is an Xbox one s and every time i try to play the division or forza horizon 3 the game will freeze and the game will quit or the Xbox will turn off entirely. Im pretty annoyed with this as I cannot play my expensive games
for more than 15 minutes.

please help.

Hello Dylan,

Thank you for posting here on the Xbox forums. Just to clarify, is your game freezing during gameplay or during installation? If it is during gameplay, check out this link : “My
Xbox One game won’t start or freezes during gameplay”

Let us know the results!

Try steps that can be found here “My Xbox One game won’t start or freezes during gameplay”:

http://support.xbox.com/games/troubleshooting/game-freeze-solution

Sorry to hear you're having issues with Red Dead Redemption 2 freezing during online play. Here is a

link for the Xbox troubleshooting solution for this type of issue.

Hope this helps!