Xbox one S fails to read discs if it is turned off and back on while a disc is present

Hey SPRAYxNxPRAY96,

Do you happen to be in the preview program? If so, please be sure to report this using the feedback app and check in on our Preview Program forums for further
assistance.

If you're not in the preview program, could you try these following steps to start out with?

• Press and hold the power button on your Xbox One console until the console fully powers down.
  
• Unplug power from your Xbox One S and let is sit for 3 minutes.
• After the 3 minutes are up, plug everything back in and give it a shot!

Let us know how it goes!

I found this on the update errors website.

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The software update failed while reading from the disc. Try the following:

Make sure that the disc is clean.

Put the disc in the disc drive and then turn your console off.

Turn on the console. The update process should complete.

Note The disc you insert must be the same disc that was in the console when the update began.

If you continue to get the same error, try the following steps:

Turn off your console.

Remove all console storage devices, including any USB flash drives, external hard drives or the internal hard drive on the Xbox 360 E console or Xbox 360 S console. Learn how to remove the hard drive.

Add your primary storage device, for example, the hard drive.

Turn on the console.

Try updating the console again.

Hi,

To put it simply, the Blu-ray drive has two laser's built into the drive. One for reading DVD discs and the other to read Blu-ray discs. Xbox 360 games and DVD films use the DVD disc format, while Xbox One and Series X|S discs use Blu-ray discs. If one or the other lasers fail, the console will be able to read one format but not the other.

This isn't something you can fix yourself. You would either need a new console or get your console repaired. Note however that the original Xbox One is no longer supported for repairs from Microsoft.

Hi NonstickTax04,

Sorry you're having issues with your disc not reading. This could be due to the disc, but it could also just be a hiccup in the OS. First try doing a hard reset. With your console on, hold the power button down for about 8 seconds until it just turns off.
After it's turned off, then just turn it back on and see if it reads the disc. Also, see

this article on troubleshooting disc problems.

Xbox One discs are Dual Layer BD-ROM discs 50 GB, which is pretty much standard now. In addition, the One S and the One X can also read UHD Blu-ray feature film discs. Neither the One S or One X can read BDXL discs, I don't know enough about the hardware
to say for sure if this is due to a hardware or software issue. Note that despite the similar storage capabilities, UHD Movie Blu-ray discs are factory pressed, while BDXL is a writable format largely for burning discs with a PC.

Despite the One S and the One X's ability to read UHD discs, they will not be used for Game media.