Xbox one s doesn't recognize tv tuner

Hi,

I already follow this Guide to set up the Digital TV Tuner but when i'm on step "Set up your USB TV tuner", my tuner isn't recognized by the Xbox One X and tell me to plug it.

This may be irrelevant, but I have a question about the TV tuner. I understand that you plug the tuner into the XB1 through USB, not HDMI. I have an Xbox 360 hooked up to my XB1 through the HDMI-in port. In order to play 360 games, I have to use the TV app,
and the TV tuner uses the TV app as well in order to work. I also understand that when you plug in the TV tuner, the OneGuide separates the TV tuner channels from the "HDMI content". My question is this: if I have a TV tuner with a coax cable connected through
the XB1's USB port AND an Xbox 360 connected through the XB1'S HDMI-in port (both at the same time), can I switch between my Xbox 360 and my TV tuner when using the TV app? Thanks for the help!

I was having the same issue (in Canada). I noticed the postal code needs a space to recognize when you set up as well.

I plugged my TV Tuner into my computer and it works fine for hours on end so I can confirm the hardware doesn't have an issue.

It seems to be some sort of conflict with the external drive I have on my xbox one. When I unplugged the external drive the TV tuner started working immediately. When I plugged the external drive back in the TV tuner continued to work. It may be a coincidence
but something to try if you have other USB devices plugged in.

Try connecting your USB TV Tuner to your windows 10 PC, and see if it can recognize it as "Xbox Tuner". It will not, however, work on PC. Still you will be able to know whether it's a faulty device if it is not recognized on your PC. In that case you should
return it and get a replacement.

winsupersite.com/.../xbox-one-digital-tv-tuner-coming-europe-october

Xbox One Digital TV Tuner Coming to Europe in October