Xbox One S - Doesn't connect to Xbox Live though Internet Connection test is successful

Hello there @GanzIN, I hope everything is going well!

Thank you for reaching Microsoft Xbox Forum support. I am sorry to know about the situation, but I want you not to worry about it because I am here to help you out! I believe your console might need either a network reset or just a system refresh. I would
like you to go through the following steps to clear the Mac address and then perform a quick power cycle on your console:

Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear it and the console should restart. It would definitely help if you could restart the internet router while the console is restarting.

After going through the troubleshooting steps mentioned, I invite you to perform a quick power cycle by turning off the console and then unplugging all the cables. After 2 to 3 minutes, re-plug them back again, then restart your console.

Another thing you should check is your NAT type. I would like you to check your NAT type if open because that could sometimes interfere. to check for the NAT type you can follow the steps below:

Settings > Network Settings > NAT type => It should be open.

If the NAT type is not open, you will need to open some ports with your internet provider. These ports must be open for Xbox Live to work: Port 88 (UDP) Port 3074 (UDP and TCP) Port 53 (UDP and TCP) Port 80 (TCP) Port 500 (UDP) Port 3544 (UDP) Port 4500
(UDP).

In case the issue still persists after the previous steps have been performed here is the official link to all the network troubleshooting steps that can help sort this out for you.

The link: Troubleshoot your Xbox One network connection | Xbox Support

In case the issue still persists, the next step would be to perform a reset on the console. To do so you will need to follow the steps below to perform a reset on the Xbox :

Settings > System > Console Info > Reset This Xbox > Reset and Keep my Games and Apps.

Note =>The "Reset and Keep my Games and Apps" option will not cause losing your games, but please be aware that you need to be completely aware of the email address as well as the password of your account before going for it because it will require you
to sign in to the account.

I wish you a lovely day, and I hope this helps you out! All the best!

Kind Regards

Stay safe, and happy gaming!

Feel free to give us your feedback by voting below if the reply was helpful!

hey sir i will tell you that when i have a problem with connecting with xbox live i go and restart my internet even though my laptop can connect my xbox sometimes doesn't connect just reset your internet and if that doesn't work do a connection test

Ive continued testing things to try and get my xbox connected and still no success.

It always connects to the internet, but refuses to connect to live.

It says "Your console is connected to the internet but cannot contact xbox live."

So would this mean its something on the xbox live servers side?

I know my ISP isnt blocking it since I already called and they actually tested an xbox 360 themselves to try and check, and they could connect.

Is this the first time you have tried using ethernet to connect or was it working and now doesn't connect?

Excerpt from XBOX one network connection

Are you unable to connect your Xbox One to Xbox Live even though you’ve previously been able to connect? If you’ve already verified that there are no
service alerts or interruptions preventing you from connecting, then run the network connection test to try to identify the issue:

1. Press the Xbox button
    to open the guide.
2. Select System > Settings >
   General > Network settings.
3. Select Test network connection.
   

If the connection test is successful, your console will connect to Xbox Live. If the connection test is not successful, go to

Troubleshoot network connection errors and select the appropriate error message to begin troubleshooting.

Let us know the results of the test and we can assist further or choose the first option in the troubleshoot link then wired option.

On your Xbox One S while connected to the network kindly test the network connection and I would appreciate it if you will be providing me the error message that you will get.

I don't actually get an error message. If I try to test network speed and statistics, it often says not available for most results. On these consoles, my NAT type is moderate and it says uPnP not successful, but no issues on the Series X. Despite saying that it's connected, I cannot connect to Xbox Live or do anything that requires an internet connection, it simply acts like it isn't connected at all.