Xbox One S display cutting in and out

Hey there micamike45,

If you've gone through the guide and the steps didn't help out, the console may need a repair unfortunately. You can setup a repair online
HERE.

You may also want to check this guide as well to see if it helps out.
Troubleshoot Xbox One unexpectedly turning off

I have the same issue as fugettaboutit77.

On an Xbox One S, using the official MS HDMI cable connected to a brand new 2016 4K LG TV (all ports support 4K HDMI2.0/HDCP2.2), the audio CUTS OUT for a second or 2 then comes right back.

- This only happens when I select 4K resolution on the Xbox One S.

- If I try a different cable, the sound cut out still happens.

- If I connect to a soundbar using an optical cable the audio cut out still happens.

- If I take it back down to 1080p, the audio cut out doesn't happen.

Thus, with myself and fugettaboutit77 both reporting this, the Xbox One S itself is the culprit and this is an official issue.

happens once every half hour or hour or something, almost like a signal is cycling or something...

this is gonna have to be fixed. I won't put up with it. $400 unit where the sound cuts out...Nonsense.

Yeah it was still flickering and now it went completely black, no more flickering actually. unfortunately, I am out of warranty.

Hello dear Gamer, first it's a pleasure to be able to help you today.

My name is Vinicius.

I am a gamer and independent advisor on the XBOX community platform.

Hey WadMadani, how are you today? Hope you're well.

First, check your display settings:

Settings > General > TV and display options > Video fidelity and overscan > Display change it to HDMI > Color Depth, test all 3 options to see if it makes any difference on your screen > Color space leave it on Standard > back > Resolution choose 1080p > Refresh rate leave on 60Hz > Go to Calibrate TV, and do all the calibration necessary there.

If any of those tweaks help, try this:

First, clean the cache of your console that way:

1. With the console turned on, hold the XBOX power button on the console for 10 seconds until you hear a small sound.

2. Wait 10 seconds.

3. Turn it back on.

Note: It may take a while for it to turn on, don't worry, it's normal.

Then, restore your console keeping the games and apps:

***IMPORTANT*** If you share accounts with someone, you will have to redo the process of placing the account as the main one again, be aware of the chances you still have to do this, as Microsoft makes available per year, only 5 chances so you can make some account your console's main account.

1. Press the Xbox button to open the dashboard.

2. Select System > Settings > System > Console Information >

3. Select Reset console > Restore and keep my games and apps.

4. When asked to pull settings from an old Xbox, choose no, thanks

5. You will have to log in to your accounts again, and when you sign in with your account, make sure you turn it has your home console also, that's it.

NOTE: Rest assured, you won't lose games or saves.

Hope that helps.

Wish you and your family a happy new year.

Cheers.

Thanks for the fast Reply L4c3rd4, I did follow the steps you mentioned. However, the flickering is still persisting and sometimes it shows nothing on the display at all, unless I looped the HDMI through another device like a sound bar.

Sincerely

Joseph Deng