Xbox One S disconnecting controllers with light still on

Discus and support Xbox One S disconnecting controllers with light still on in XBoX on Consoles to solve the problem; Recently my Xbox one S has been disconnecting my Series s/x controllers, when the controllers are disconnected the light stays on so I have to either... Discussion in 'XBoX on Consoles' started by Joshua Herrera, Jan 6, 2024.

  1. Joshua Herrera
    Joshua Herrera Guest

    Xbox One S disconnecting controllers with light still on


    Recently my Xbox one S has been disconnecting my Series s/x controllers, when the controllers are disconnected the light stays on so I have to either wait for the controllers to reconnect on their own or take out the batteries and put them back in. I bought a new OEM controller and same problem so I know it is an Issue with the console, I did a factory reset if the console and that solved the problem for a day but now the problem is back. Never had this problem before so I know its not my router or phone. Please help it happens nearly every 3 minutes.

    :)
     
    Joshua Herrera, Jan 6, 2024
    #1
  2. Rodrigo Oliver Win User

    Xbox One S disconnecting controllers with light still on

    Hi Joshua, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

    I am sorry to hear that.

    Have you tried to sync the controller via a USB cable?

    Remove the batteries, connect the USB cable to the console and controller, and then press the Xbox button on the controller.

    Let me know if it works!
  3. Joshua Herrera Win User

    Xbox One S disconnecting controllers with light still on

    Tried that too, no difference, still disconnects.
  4. [EX] Win User

    Xbox One S disconnecting controllers with light still on

    Hi,

    connect the controller with USB cable to the console.

    Now go to the settings and look if an update for your controller is available.
  5. Rodrigo Oliver Win User

    Xbox One S disconnecting controllers with light still on

    If you have access to a PC, please, follow these steps:

    Open the Microsoft Store.

    Search for Xbox Acessories app.

    Install and Open the Xbox Accessories app.

    Connect your Xbox Wireless Controller by using a USB cable or the Xbox Wireless Adapter for Windows.

    When the controller is connected, you'll see the message Update Required if an update is mandatory.

    Install the update.

    For more information: https://support.xbox.com/help/hardware-network/controller/update-xbox-wireless-controller
  6. Yussif AlOmar Win User

    Xbox Series S controller freezes and disconnects but the light on the controller stays on

    i have same issue

    Xbox Series S controller freezes and disconnects but the light on the controller stays on,
    The problem happened to me a lot and the batteries are new, and i did power cycle, The device and the control were updated

    my device xbox Series s, i got it two days ago
Thema:

Xbox One S disconnecting controllers with light still on

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