Xbox one s disc reading issues. Can read 360 games, cant read native games

Hi,

It's not the discs it's your console. If your console can not read DVD movies then it won't read Xbox 360 games either. DVD movie discs use the same type of discs that 360 games use (DVD-9).

The Xbox One has two lasers to read discs. One for Blu-rays - which Xbox One discs games are made of - and one for reading DVD's and Xbox 360 games.

Hi,

Do other BC Xbox 360 game discs work on your Xbox One? For the Xbox One to recognise the game and download it from Live it must:

• Be able to read the disc. Check if the disc is dirty or damaged
• Have a working Optical drive capable of reading Xbox 360 discs. Try other BC discs or test a DVD movie.

The Xbox One has two diodes for reading discs in the optical Blu-ray Drive. A red laser is used to read Xbox 360 and DVD movies and a blue laser to read Xbox One games and Blu-ray movies. If the diode for reading DVD's is faulty, BC Xbox 360 discs won't
work.

Hi,

If your Xbox 360 BC game - in this case Forza Horizon - can't be read, it means one of two things.

1. The disc is damaged or dirty. Try cleaning it with a soft damp cloth. Fully dry the disc with a soft cloth and try again.

2. There maybe a hardware issue with your console's Blu-ray drive. Try another Xbox 360 game. If can read other 360 BC game discs, the issue with your Foza Horizon disc, not the console.

All Xbox 360 game disc have a very small video file that can be read by standard DVD players and the Blu-ray app on the Xbox One. This video will only play if the disc can't be read as a game disc. This is why the Blu-ray app is loading up on the console
instead of initiating the download of the backwards compatible game from Xbox Live.

In short, your game isn't running because as far as the Xbox One is concerned it can't read said disc, it doesn't know what disc in the drive.

Hi,

There is hardware problem with the Blu-ray laser on your Xbox One's Blu-ray drive. There are actually two lasers in the unit, one can read DVD discs - which means Xbox 360 games and DVD movies and another to read Xbox One games and Blu-ray movie discs.

If the issue is with the laser diode, it's quite common to see one type of disc being able to be read and another not. In most cases I've seen recently it's been the other way around, with Xbox One games and BD discs being recognised but not Xbox 360 games
and DVD's.

If you have any movies on Blu-ray, test them out. If the console can't read these, the issue is with the drive.

Unfortunately there isn't a user fix, you'll need to send the console to be repaired.

My xbox one s is cashing on warzone and saying disc read error, so I uninstalled it and ended up have to pay for the game a second time and now cant get either issue resolved.