Xbox One S defective?

Is the console updated to the latest version of the system?

try clearing your cache by holding down the power button on your console for about 10 seconds.

It will shut down.

Reboot afterwards.

If that didn't help, try restoring factory settings and see if that did the trick.

Hi,

I've thought about doing that but from what I've read online here in these forums, people that send their stuff in to Microsoft to get repaired often get it back and find their problems still persist. If I'm completely honest, I'm pretty done with my Xbox
One S I'm pretty sure it's cursed lol. I'm sort of hoping I can get a refund or store credit or if it comes to it, just trying to sell it online and moving to PlayStation. Between the inability to actually speak to someone from Microsoft Customer support and
now Microsoft just straight up closing all their in-person stores makes me not want to sink any more of my money into it.

Hello Ecan16,

Thanks for reaching out to the forums. We understand you are having issues with your console. It sounds like the hard drive could be failing. Have you thought of getting the console repaired even though it is out of warranty? You can go to

device support to set up a repair.

Thanks,

Brad

Thank you for contacting us! I'm Anderson, an Independent Consultant and a Microsoft user like you.

good afternoon

I believe that neither yours nor the game, if he smoked it means he had a defect, it is rare but possible to happen, in general due to the network or some defect that he already had and did not show before. What model is your Xbox one? original, S or X ?