Xbox one S dead

No, i need resolution FullHD ob Red dead redemtion 2 on xbox one s

Dead pool UHD 4k disc does not play on the xbox one s. Goes back to home screen.

Hey Manuela, sure thing. It was the Red Dead Redemption 2 deluxe edition for the Xbox one, not series x or s.

This was Done!
Xbox one X set with child one and child Two
Xbox one S set as Child One and Child two
Auto login is Off on Both Consoles
child on logs in plays game on xbox one x, child two logs in on same game on xbox one s, Child one is logged off of Xbox one x. Child one logs back on Child two is logged off.
this is also not logged off of same game but different games
child one on x playing far cry, child 2 logs in on s and starts red dead, far cry is logged off....
Far Cry is only on the x not the S

Done All the bits on the web, done it all with the Support staff, still got the same problems

there is one thing that NOBODY has covered, in the USA Red Dead is a Different certification. although both kids are UK, red dead is different in the UK and the USA, could this be the problem... nobody knows

But in all other write ups the game is listed as complete

Nov. 1

• The Legend of Tianding (Xbox Series X|S Optimized, Xbox One, PC, & Xbox Cloud Gaming)
  
• The Walking Dead: A New Frontier — The Complete Season (PC)
  
• The Walking Dead: Michonne — The Complete Season (PC)
  

Oct. 27

• Frog Detective: The Entire Mystery (PC)
  
• Gunfire Reborn (Xbox Series X|S, Xbox One, PC, & Xbox Cloud Gaming)
  
• SIGNALIS (Xbox Series X|S, Xbox One, PC, & Xbox Cloud Gaming)
  

Oct. 21

• Persona 5 Royal (Xbox Series X|S Optimized, Xbox One, PC, & Xbox Cloud Gaming)