Xbox one s controller no longer turn on console

Hi there,

We appreciate you reaching out to us. Whenever you connect to a PC, we recommend resyncing your controller to the console either using a USB micro connection or using the sync buttons connected to your console and controller. This completes a new connection
to your console for future use.

Here is a copy/paste of my suggestion at Xbox Feedback, concerning the guide button not working for me to turn off my Xbox One console, which is going to be deleted in a few days since it is considered a support issue. I will power cycle my console and
try to come back and report if it worked or not.

"Recently (in the last couple weeks) whenever I attempt to turn off my Xbox One using the middle button of the controller, it takes a really long time for the option to pop up to turn the console or controller off. I usually wind up holding it down longer,
after it doesn't appear to be responding to my request, and then it will turn off my controller without giving me any prompts whatsoever! Very frustrating because then I have to wait for my controller to turn back on before I can try again, and this takes
much longer than it did on the 360 as well. And when I say it takes longer to pop up the prompt, I mean like several times longer than it did a few weeks ago.

The Xbox 360's controller command to turn off that console was instant, and even before this issue I am having where my controller gets turned off with no prompt, the Xbox One was waaay slower than the Xbox 360. I think I speak for a ton of consumers when
I say it sure would be nice to move forward with this convenience instead of backwards, and have this piece of equipment respond in a more timely manner, behaving as it should."

Again, the Xbox 360's response time for this was instant, and it's so awkward when you say your goodbye's to your Xbox Live party then you hang around for another couple of minutes trying to exit the *** thing!

The headset should work on an Xbox One controller and Xbox Series S/X controllers.

Turn off the controller by holding the Xbox button on the controller until the controller turns off and unplug the headset.

On your console press and hold the Xbox console button until the console turns off, remove the power cord from the console, and wait 1 minute.

Plug the power cord into your console again, turn on the console with your controller, and when you see your console's dashboard connect the headset to the controller and see if that solves the problem.

My wireless xbox controller will turn my xbox console (xbox one s) on, but will not operate the console after it is on. This started as I was playing and walked away from the xbox console with the controller in my hand. I cannot get the controller to connect to, or control, the xbox either wirelessly or with a USB-C cable attached. Also, this controller will not turn the console off. This controller may be 8-12 weeks old. I have a second controller that will turn on, operate and turn off the console, but it will not hold the horizontal so I can't use it. (This is at least the 3rd or 4th controller I've had to buy.)

Thanks for any help.

Hi and Sulute

sorry to hear.

If this controller was previously connected to the console but is no longer able to connect, you should repeat the connection process using the console’s connect button.

For info on how to connect your wireless controller to an Xbox One, Xbox One S, or Xbox One X, see

Connect a wireless Xbox One controller to your console.

If this does not help try "Troubleshoot your Xbox One wireless controller"

Hope this helps