Xbox One S Controller freezing and request replacement page not loading

Hi xTheColorOfEnvy, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

Kindly use a different device in creating order and go to this link: https://support.xbox.com/help/hardware-network/...

Hello S G,

Thank you for posting here on the Xbox forums. Check out these instructions here to request a replacement controller :

Request an Xbox controller replacement

Hope this helps!

Hello there @..Jerome, I hope everything is going well!

Thank you for reaching Microsoft Xbox Forum support. If you wish to request the replacement yourself I would advise you to change the browser or the device you are using and try again; However, you can get your controller exchanged through our online customer
support as well. You will find below the link to our online support, all you need to do is access it, click on the green button that says "contact us" and take it from there.

The link: https://support.xbox.com/en-US/contact-us

I wish you a lovely day, and I hope this helps you out! All the best!

Kind Regards

Stay safe, and happy gaming!

Feel free to give us your feedback by letting me know if the reply was helpful!

It seems to be up and running you might need to try a different web browser

If you need to troubleshoot your controller because it's not responding or broken, see the

Standard Xbox One Wireless Controller overview. You can fix most controller issues by following the troubleshooting information on that page.

If you've tried troubleshooting your controller and can't fix the issue, you can request a warranty replacement unit at
Device Support or contact an Xbox Support agent for help.

Note If you request a replacement for an Xbox Design Lab controller under warranty, MS will provide an exact replacement of that controller.