Xbox One S continuously disconnects and reconnects to controller during game play

Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

If the Bluetooth chip reader is loose, then that will be a hardware issue that will require an expert repair technician. Kindly find the guide on how to request a service repair of the console here https://support.xbox.com/en-US/help/hardware-ne....

Hope this helps

is extremely common, my understanding its wifi interference. This thread will most likely be closed in no time, there has been many forum post like yours and they just get directed to some troubleshooter which will not fix the issue.

here is a forum that has 137 pages of info,
forums.xbox.com/.../1825293.aspx

This has been annoying me since yesterday! Xbox One Updated on the 6th, I'm assuming the update is the problem! I went out and bought a new controller for $70 and nothing changed, new baterries for $10 and still nothing. If they don't fix this **** soon I'm going to blacklist microsoft forever.

Thank you for contact us! I'm Anderson, an Independent Consultant and a Microsoft user like you.

good afternoon

i assume you have already reset your xbox to factory default or tried to update the controller firmware.

What's left is to request repair of your xbox, it is likely that the problem is defect in the built-in bluetooth receiver of the xbox.

request repair

it is necessary to register the product on the microsoft website and open a work order.

https://support.microsoft.com/en-us/devices

if you have any questions, follow this link:

https://support.xbox.com/en-us/help/hardware-ne....

So far for about 3 days it seems to have magically fixed itself. Odd but I'm guessing it will come back.