Xbox one s console powers off

Hi there erivez, thanks for reaching out.

To double-check, is your Xbox One S console connected to a wall outlet or power strip? If your

Xbox One S console is powering off unexpectedly, please try those steps to see if they can help to resolve the issue you're experiencing.

Hi gondavid,

Thanks for your post! If there are any issues with the Xbox One S giving issues with power, either not powering on or powering off abruptly, try the solution here:

Your Xbox One S console won't turn on.

Please let us know how this goes, thanks again!

Hello Bubba,

Thank you for posting here on the Xbox forums. So, the Xbox only turns off when attempting to read a disc only, correct? Is this Games discs only? Have you tried a Blu-ray or DVD?

I would recommend starting troubleshooting with a
power cycle. Turn off your Xbox by holding the power button on the console for about 10 seconds. Once your console is off,

disconnect the power supply from the wall outlet and from behind the Xbox. Leave it disconnected for 10 - 30 seconds.

Hope this helps! Let us know the results.

Hello BubbaVX!

Thanks for responding!

Below I'll provide you with the link showing you manage your Xbox console's storage:

Manage storage on Xbox One

Below I'll provide you with the direct link showing you how to set up a repair order for your console:

Getting your Xbox console or Kinect sensor serviced

Check those links out and let us know if they helped!

Felix

Xbox forums support

Try performing a hard reset EXACTLY like this. Hold the power button on the console for 8 seconds or until the power shuts down completely.
Unplug the power cord from the back of the console for 5 minutes.
Plug the power cord back in and restart the console.