Xbox one S conosle & Roblox bundle

I had the same problem but I found it while looking through the instructions to set up my Xbox so most likely in the paper, it came with but if it is not there i don't believe Xbox support would be able to help you

usually there will be a code. Check all the papers that came with the Xbox as sometimes they hide in with others. if that fails then I would contact Roblox and explain the issue as Xbox cant add anything to their servers.

good luck and get on rip pull minigames

Hi, thanks for getting in touch. I'm Aileen, and I'm here to provide you advice as an Independent Advisor. Please be reminded that I cannot access or modify your account because this is a public forum. I'm just an ordinary Xbox player, not a Microsoft employee.

I understand how frustrating this is—you redeemed the Roblox bundle that came with your Xbox One S, but the items ended up on an old Roblox account you no longer have access to. You’ve already contacted Roblox support and they couldn’t recover the account, so now the bundle is stuck on a profile you can’t use.

Unfortunately, once the bundle is redeemed on Xbox, the items are permanently tied to the Roblox account that was signed in at the time. Microsoft can’t transfer the content to another account or reissue the bundle, even if both accounts are yours and you know exactly which one it went to.

If you're ever able to recover access to that Roblox account later on, the items should still be there. But in the meantime, there’s no way to have them moved or re-granted.

I really wish I could do more to help recover or reassign those items, but this is one of those cases where the redemption system is locked in and neither side—Microsoft or Roblox—can override it.

Please let me know if you need any further assistance.

It was on me one console splitscreened and no modded conosle

Hello Fredrik!

Thank you for bringing this inquiry to our attention. The EON bundle Xbox One S is an Xbox One S stand alone bundle you can find here:

Xbox One S Fortnite Bundle (1TB) . The promotion does not apply to all Xbox One S consoles just the Fortnite bundle.

Hope this helps!