Xbox One S - connectivity issues and console turning off unexpectedly

Hi there erivez, thanks for reaching out.

To double-check, is your Xbox One S console connected to a wall outlet or power strip? If your

Xbox One S console is powering off unexpectedly, please try those steps to see if they can help to resolve the issue you're experiencing.

Hey there, XxSniperFirezxX.

Are you still experiencing this issue? We have a walkthrough guide to try if your Xbox One console is unexpectedly powering off that may be able to
help out with this issue you're experiencing.

To clarify, this is only occurring with your external HD connected to your Xbox One S and X consoles?

Hi EstivenHD,

Thanks for your post. I understand you are experiencing an issue with your Xbox One S randomly powering off. To troubleshoot this please check out this article:

Troubleshoot Xbox One unexpectedly turning off.

I hope this helps.

Hello Joseph,

Thanks for your post. I understand you are experiencing an issue with your Xbox One S powering off randomly. To troubleshoot this, please check out this article:

Troubleshoot Xbox One unexpectedly turning off.

I hope this helps.

Hello andrewgreenhough,

Thanks for posting on the Xbox forums. We understand that your child's Xbox One S is turning itself off a few seconds after it is turned on. We recommend making sure that the console is connected directly into a wall outlet. We have a support article
that provides troubleshooting for an
Xbox One unexpectedly turning off. Be sure to let us know the results andrewgreenhough!