Xbox One S Connection Issues

coney dogs · Apr 29, 2017

I own both an Xbox One and an Xbox One S. when playing multiplayer on my Xbox One every thing runs smoothly. If I am playing on my Xbox One S on the other hand I can barely do anything. It will sign me out at random times and can never seem to keep me in
a game. Note: I never have both on at the same time. My Xbox one is my home Xbox.

:)

ABoul · Apr 29, 2017

Connection issuse - Xbox One S

Hiya, !

Paul here from Xbox Forums, to better assist with the situation can you please list all the troubleshooting steps you've done? That way we may work from there and move forward.

Happy Gaming!

Paul Xbox Forums
Click to expand...

Troubleshooting:

1. Test network connection- DSN is not resolving server names (I had done everthing from unplugging my router still nothing happened).

2. Test multiplayer connection- Not connected your network is not set up.

3. Test NAT type - Not connected

4. Disconnect wireless and gone through with setting up my wireless network.

Current Network Status

my network

IPV

NAT Type unavailable

xbox.com/xboxone/Teredo

service info is unavailable

That is everything.

Please help.

XBF Jasmine Z · Apr 29, 2017

Connection issuse - Xbox One S

Hi ABoul,

I understand the console is having connection issues. When testing the Multiplayer connection, does the console receive an error message? Please check the link below for steps that should help with network issues

I get an error message when I run the ‘Test network connection’ on Xbox One

let me know if this helps

Misses Quinzel · May 4, 2017

Hey there, coney!

I'm sorry to see any connection issues! Even if you don't have them on at the both time, it's likely that your router is prioritizing the ports for Xbox Live for the original console and not the S. The "smart" thinking a router does goes like, "This IP/MAC Address
asked for these first. I'll try not to give them to anything else."

Do you have port forwarding or DMZ set up for either of them in your router? If so, you'll want to set up UPnP only on there to help adjust that.

To help out further outside of this, I'll need the following:

Wired or wireless, for both consoles.

Detailed network statistics for both consoles from Settings > All settings > Network > Network settings > Detailed network statistics.

Modem manufacturer and model number.

Router manufacturer and model number. (You may have a 2-n-1 device. I would only need the info for that one device.)

From there, I can dig into what might be happening and if we can sort it all out together. I look forward to working with you!

--------------------------------------

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines and if you're a member of the Xbox Insider Program, check out the Xbox
Insider Program Forums for help with Insider Program troubleshooting.

Hoskayra

Hi, Praveen my name is Oskayra, and will be a pleasure help you

It's understandable that you're facing this issue with your Xbox One S console not displaying a signal on the TV in Japan. Here are some troubleshooting steps you can try to resolve the issue:

Check the HDMI cable connection: Ensure the HDMI cable is firmly connected to both the Xbox One S and the TV. Disconnect and reconnect both ends of the cable to ensure a secure connection.

Try a different HDMI cable: If possible, try using a different HDMI cable to rule out any issues with the original cable.

Change HDMI input on the TV: Check the TV's input settings and ensure that you are on the correct HDMI input port connected to the Xbox One S.

Power cycle the Xbox One S: Turn off the Xbox One S completely by holding the power button for about 10 seconds until the console shuts down. Unplug the power cord for 30 seconds, and then plug it back in and turn on the console.

Update the Xbox One S software: Ensure that the Xbox One S is running the latest software updates. Go to Settings > System > Updates and check for any available updates.

Try different HDMI ports on the TV: If your TV has multiple HDMI ports, try connecting the Xbox One S to a different HDMI port.

Check for TV compatibility issues: Check if your TV is compatible with the resolution and refresh rate settings of the Xbox One S. You can adjust these settings in the Xbox One S's video settings.

Try a different TV: If possible, try connecting the Xbox One S to a different TV to rule out any issues with your current TV.

I hope this helps! Don't hesitate to ask if you have any further questions or need additional clarification.

KhajiBower34

If you're experiencing an issue specifically with ARK and not Minecraft, there may be a different solution.

Make sure you have the latest version of ARK installed on your Xbox One S. Game updates often fix known issues and improve overall game stability.

Check that your Xbox One S is connected to the internet stably. If you have a weak or unstable connection, this could affect game performance and cause connection issues.

Make sure the privacy and security settings on your Xbox One S allow you to connect and communicate online with other players. You can review these settings in your console settings.

Internet Expert

There is no Bluetooth radio component in the Xbox One S console itself.

The controllers connect to the Xbox One S the same way the controllers connect to the original Xbox One: proprietary RF. You could technically connect an Xbox One S controller to an original Xbox One, and an original Xbox controller to the Xbox One S.

The Bluetooth functionality in the new Xbox One S controller is specifically made for connecting the controller to a Windows 10 PC with the "Anniversary" update, which has the drivers needed for the controller when connected via Bluetooth.

Ryan [Limitless]

Hi Treva, I'm Ryan.

Are you experiencing the issue on Xbox 360, Xbox One, or Series X|S? Is there any specific error code/message? There have been a lot of reports related to backwards compatability issues recently.

If it's an Xbox One or Series X|S:
https://support.xbox.com/help/hardware-network/connect-network/xbox-one-network-connection

If it's an Xbox 360:
https://support.xbox.com/help/hardware-network/connect-network/xbox-360-network-connection

https://support.xbox.com/help/xbox-360/networking/connectivity-solutions_2

Here to help.

XBF Houmaidi O

If your Xbox One S console is having network connection issues of any kind, go to Troubleshoot your Xbox One network connection, answer a few questions, and we’ll point you to the best troubleshooting steps for the specific type of connection issue you’re experiencing.

Xbox One S Connection Issues