Xbox One S Connection Errors

Thanks for the reply:

Error message ; "No connection could be established to the multiplayer game"

Device ; Xbox One S

If it's compatible with Xbox One, it should work with the entire family of devices (Xbox One, Xbox One S, Xbox One X). What error message do you get when you attempt to connect the device to the One S? Is it simply not seeing the controller?

I got the same error this afternoon. What gives. My regular XBOX One is okay but the XBOX ONE S just wouldn't connect. This is ridiculous.

But your Xbox One is able to connect to Live just fine?

If you select one of your 360's and run the diagnostic test (Test Xbox Live Connection), do you then get an error code?

Hi there Michelle,

Thanks for reaching out. I understand there is an issue with the Xbox One S stuck on an update. I recommend to try this

solution to help troubleshoot errors caused by an unsuccessful system update on your Xbox One console. It can also help if you need to update your console offline. A major factor in a successful console update is the network connection.

While connect to Xbox Live, your connection speed should be at least 1.5 Mb/s for the best experience. For more information about bandwidth usage or to troubleshoot your network connection, see the

Xbox One Network Connection Error Solution.

Try this out and let us know the results.