Xbox one S blank screen on start up

Hi, Micepanda! thank you for reaching out.

My name is AJ, I'm an Independent Advisor for the Xbox Community.

I'm sorry to hear you've been experiencing some issues with your console.

Unfortunately, It seems you have already tried the main troubleshooting steps for this kind of problem.

- Power cycle your console

*Press and hold your console's power button until it shuts down, then unplug your console for 5 minutes.

- Unplug your monitor for a few minutes.

- Remove all external devices from your console's USB ports.

- Disable all visual enhancement features on your monitor.

- Try using a different monitor/TV and a different HDMI cable.

- I'd also suggest plugging a flash drive with OSU1 into your console, and then booting it to the troubleshooting menu. In some cases, Xbox consoles automatically trigger an offline system update without having to go through the troubleshooting menu. As a last resort, I think this could be worth a try.

For more information and instructions on Xbox offline system updates, please see: https://support.xbox.com/en-US/help/hardware-ne...

- If none of these steps work, it means your console's problem is hardware-related and for that, it would need to be serviced.

Do you know if your console is still under warranty? if your console is under warranty, repairs would be free of cost. Xbox consoles typically have a warranty period of 1 year after purchase, although this may vary depending on your country of residence. The best way to know for sure if your console is under warranty is by registering it at the link below.

• If you want to check your warranty status and/or issue a service order, click on the next link: https://support.microsoft.com/en-us/devices

Once you have registered your console, click on "See details" and start a service order from the "Device coverage" section.

Note: If your Xbox console or Xbox accessory is no longer covered by your Standard Limited Warranty, you may be eligible for out-of-warranty service for a fee. Please refer to this page for more information on out-of-warranty service orders: https://support.xbox.com/en-US/help/hardware-ne...

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I hope this helps!

Please let me know if you have any other questions.

Hello Dillybar54362,

Thank you for your post. I understand you are experiencing an issue with your Xbox One S showing a blank screen when starting up. To troubleshoot this, please check out this article:

Troubleshooting a Blank TV Screen.

I hope this helps!

My xbox one s goes to green screen on start up and is slow, sometimes it will go to the home screen, but will not let me do anything else (games, apps,etc.). I have tried a soft reset and hard reset but it just goes blank then sometimes back to
the green screen! Is my console done for? Please help!!

Hello, Does it stay at the green screen with the xbox logo on it or just a blank green screen?

if you are getting a blank screen after start up, please follow these trouble shooting steps. Your console may need a repair if the console will not work on another tv.

support.xbox.com/.../tv-or-monitor-screen-is-blank-while-connected

Hi, Sandii77! Thank you for your reply.

• Just for confirmation, is this exactly how you performed the low-resolution mode boot-up sequence?

- If there's a disc in the console, eject it.
- Press and hold your console's power button until it shuts down.
- While the console is off, press and hold the power button and the EJECT button until you hear a beep to turn on the console.

You’ll hear one beep right away and a second beep 10 seconds later. The power light will flash on before the second beep. Do not let go until the second beep occurs.

• Would you mind giving this a try?

- Switch the override from "Auto-detect" to "HDMI"
- Go back to the previous screen and select a resolution the new TV supports.
- Switch the console to the new TV, and check if it comes up on the screen.

Alternatively, try booting your console to low-resolution mode while plugged into the main TV, and then switch it to the new TV.

Please let me know if that makes any difference, I'll be looking forward to your reply.
Best regards.