Xbox One S and Turtlebeach 800x elite headset not working

I bought the new Xbox one s yesterday and after doing all the updates and installing my games etc. I can not get my 800x elites to produce any sound either for a game or dashboard. The system assigns the headset and it shows its attached but I get no sound
whatsoever. I've changed the audio setting back and forth but have not had any luck getting this to work. I plug the headset into my old Xbox one and they work fine. Any suggestions would be greatly appreciated as I mainly play with a headset.

:)

 

Blue tooth mic

Hello, FUZYBUNNY! Unfortunately the 360 wireless headset will not work with the Xbox One. There are currently no Bluetooth adapters for the Xbox One so a Bluetooth headset will not function. Currently the only 100% wireless headsets for the Xbox One are
the TurtleBeach Stealth 420X, 500X, and 800X.

 

Forza 6 = Pants...........

If you purchase the new Turtle Beach Elite 800x you can Bluetooth your music to the headset and still hear your party and game audio! link here -

www.turtlebeach.com/.../709

 

You have probably done this but make sure the optical cable is pushed right in. I don't have the s yet but if it's like my ps4 I really need to push hard to get the optical cable to go in.

 

I have the turtle beach 500x, and I once had an issue like this too when no sound came through the headset. So I googled it. The wireless headset may need to be manually paired with the transmitter. I tried finding a link for you, but it looks like turtle
beach's website is playing up or I'm getting a security notice from IE. Just google your headset model and write no sound next to it. It should show some links from turtle beaches website support, and you can find the answer... when they get their site working
properly again.

 

Thank you both for the response... The optical cable was not seeded properly. Once plug all the way in it worked fine....