Xbox One S all games crashing

Is it just me but since the march 29 update I haven't been able to play any games. My Xbox one S crashes every time I start a game. Is there a fix or should I just send my Xbox to repair? I have call Microsoft multiple times and tried every troubleshoot
there is. Can this be fixed with another update?

:)

 

Xbox one s all games crashing

hi i bought my son the xbox one s 1tb for christmas. Hes had nothing but bother since. He has gta 5 on disc and forza 3 on download. Either the game freezes on loading screen then boots him out to the home screen or they crash a few minutes into the game.
Weve uninstalld, power cycled and factory reset. None have worked

 

about game refund

hi. yesterday I purchased xcom2 collection from xbox homepage. When I play the game it has too much lack and game crashing. I try to re download and install the game, but it still has a problem. Can it refund?

PS: My xbox type is one s and it purchased one week ago. If cannot refund, how to solve this lack and crashing problem. Also, can I get Korean language support?

thanks

 

Hey there MJ0S3PH.

Can you clarify what steps you've tried to clear this up? If you haven't already, start with a full power cycle by holding down the power button for 8-10 until it shuts off completely. If you're still having trouble, try uninstalling the game, power cycle once
more, and then install it again.

Keep us updated with how it goes

 

Yes I've tried both. I've tried removing my profile and I have factory reset my Xbox. Neither has helped.

 

Thanks for giving that a try

If you get a chance, try uninstalling one of the games and reinstall it to see if there's any change. Can you also clarify what type of storage device you're using? Thanks!

 

I am using the Xbox one S 500gb hard drive. I uninstalled and reinstalled and still the games are crashing. I have figured out that games under 7 gbs my Xbox can play but any bigger they crash after the title screen.

 

Thanks for the clarification.

It's sounding like the issue may be related to internal storage. Let's give an Xbox One a full factory reset a try by removing both games and apps. Unfortunately
you'll need to reinstall your titles but this should hopefully clear up the issue.

 

Ok the hard reset didn't work either. Is there any other trouble shoot ideas or should I just send my Xbox one to Microsoft?

 

Hey there MJ0S3PH.

To make sure, did you perform the reset that removes all games and apps, or did you perform the option that keeps games and apps? If you performed the latter, please give the option to remove all games and apps a go. If you're still having issues after, you
may need to set up a repair/replacement for your Xbox One. Keep us in the loop so we can best help you out