Xbox One S 50000 point upgrade offer

I talked to Xbox and Microsoft before purchasing my two new xbox one s consoles to make sure I was eligible for the program (I have a 360 and an xbox one). It was 50000 points (which realistically I'm just going to be spending on downloads etc) and signed
up for xbox live rewards prior to purchasing for that reason. I don't see the points though in my account? I talked again to Microsoft support under case 1370425882 where you will see my order number and conversation details. Thanks.

:)

 

Upgrade to Xbox One X

Have Upgrade my Xbox One S to Xbox One X but have Not become 50000 reward Points.

Any Help?

 

Xbox One S upgrade 50000 point offer.

Hi, I have buy and Xbox One S and you give me 30 000 insted of 50 000 that was say in your offer. And they have not give me the free express shiphing. So could I have more informations please.

Thank You

 

The 50,000 credit offer was only sent to select rewards members. If you signed up after the offer began, you would not have been on of the members selected for the offer so you would not be eligible.

Phone and chat support do not handle the rewards program so they do not have correct information regarding the offers. This forum and Twitter are the only places to receive support for the program.

 

So I spend almost a thousand dollars and I get, well, nothing?

 

I saw the offer again in my email after I had purchased as well. Can nothing be done as I am really kind of upset about this. If you are all working for the same company and a question like this is not directed to the forum by other members of Microsoft
then really it isn't fair to the customer. "You spoke to the wrong Microsoft rep and therefore we don't have to honour what they told you" isn't really a good business practice.

 

Rewards support will look into it and post back here.

The rewards program is not run by Microsoft which is why regular Xbox support does not have correct information.

 

I understand the distinction, but from my perspective the company that received the money from me provides the consoles for which Xbox Live rewards exists. Not xbox's, no xbox live. It may be that they do not have the correct information but your answer
about the live program forum for questions is both simple and easy for anyone in that department to convey. If you go into enron to pay for gas and the counter chap says if you get a car wash you will get an extra 50000 points for it and you buy that car wash,
then you look at your card and no points and call them and they say well the gas station has nothing to do with Enron Gas Points so we aren't honouring anything, I think you'd do the head scratch too and be pretty upset with the easy out approach.

 

Hello MR HYDE11,

As Smwutches says, the 50,000 Credit offer was for select members only. Since you were not even a Rewards member when the offer became available to users, it would not have been possible for you to be selected for that offer. Instead, you were rewarded with
the default 30,000 Credits.

Furthermore, from the terms and conditions for that offer which were available for review while it was live:

Limit: Each participant may receive one (1) Offer during the Program Period. Multiple participants are not permitted to share the same email address. Any attempt by any participant to obtain more than one (1) Offer by using multiple/different
email addresses, identities, registrations and logins, or any other methods will void that participant's Offer and that participant may be disqualified.

So it would not have been possible to Reward for each console purchase. We see that your 30,000 Credits were placed as pending on the 6th of December, and deposited on December 28th.