Xbox One S / 4K Audio Issue / Cutting out

Discus and support Xbox One S / 4K Audio Issue / Cutting out in XBoX on Consoles to solve the problem; Equipment UE48JU6400 = TV HT-J7750W = 1080p Home Cinema with 4k upscale Setup 1 Setup connection sequence - Xbox One S > HT-J7750W > UE48JU6400... Discussion in 'XBoX on Consoles' started by S99YAS 85, Oct 30, 2016.

  1. S99YAS 85
    S99YAS 85 Guest

    Xbox One S / 4K Audio Issue / Cutting out


    Equipment

    UE48JU6400 = TV

    HT-J7750W = 1080p Home Cinema with 4k upscale

    Setup 1

    Setup connection sequence - Xbox One S > HT-J7750W > UE48JU6400

    Problem - Unable to set xbox to display 4K resolution but audio works fine via home cinema

    Setup 2

    Setup connection sequence - Xbox One S > UE48JU6400 (Using ARC) > HT-J7750W - This allows the 4K with HDR settings to be available and display correctly but below audio issue via home cinema

    Problem - Audio cuts out every 30 seconds for 1 - 2 seconds

    Troubleshooting carried out -

    Switched audio to tv speakers, this resolved the issue

    Connected optical cable from Xbox One S > HT-J7750W - only gave me audio if i had both optical and hdmi audio switched on but still it was cutting out every 30 secs, if i switched hdmi audio off i got no sound at all

    Tried another HDMI cabe from Xbox One S > UE48JU6400, still had same audio cutting out issue

    Additional Research of issue - Have looked in to this issue online and some people had the same issue with LG tv's which has now been resolved by a software update to their tv., no such luck with samsung but i have raised this issue with samsung
    support as well

    :)
     
    S99YAS 85, Oct 30, 2016
    #1
  2. S99YAS 85
    S99YAS 85 Guest
    Xbox one s 4k / audio cutting out every 30 secs

    Hi

    having some audio issues with my one s via home cinema, details below

    UE48JU6400 = 4k Samsung TV

    HT-J7750W = Samsung blu ray 7.1 home cinema 1080p with 4k upscale

    Setup connection sequence - Xbox One S > HT-J7750W > UE48JU6400

    Problem - Unable to set xbox to display 4K resolution but audio works fine

    Setup connection sequence - Xbox One S > UE48JU6400 (Using ARC) > HT-J7750W - This allows the 4K with HDR settings to be available and display correctly

    Problem - Audio cuts out every 30 seconds for 1 - 2 seconds

    Troubleshooting carried out -

    Switched audio to tv speakers, this resolved issue

    Connected optical cable from Xbox One S > HT-J7750W, changed settings on xbox to allow optical audio still same issue

    Tried another HDMI cabe from Xbox One S > UE48JU6400, still had same audio cutting out issue

    so issue seems with the audio getting from the tv to the home cinema i would assume, anyone else having the same issue?

    Additional Research of issue - Have looked in to this issue online and some people had the same issue with LG tv's which has now been resolved by a software update to their tv.
     
    S99YAS 85, Oct 30, 2016
    #2
  3. ChomskyKnows
    ChomskyKnows Guest
    Xbox One S audio cuts out for a second every 30 minutes when 4K resolution selected.

    Issue: audio cuts out for a second every 30 minutes when 4K resolution is selected on Xbox One S only. If I drop it back down to 1080p, the audio cut out disappears. Note, the audio drop occurs on ANY content in any app, not just 4K.

    - happening on Xbox One S only obviously as the Xbox One non-S is not 4K capable

    - using official MS Xbox One S HDMI cable connected to a 2016 brand new LG TV where all HDMI ports support HDMI2/HDCP2.2, audio cuts out

    - tried a different HDMI cable, audio still cuts out

    - tried using optical cable connected to soundbar, audio still cuts out

    - adjusting down to 1080p eliminates issue (also eliminates the whole reason I bought the One S in the first place)

    This is clearly an Xbox One issue, not my other equipment as verified by the above. The cables don't matter, using both TV and/or soundbar doesn't matter, the Xbox One S is creating the problem (and only if you select 4K resolution).

    Xbox User fugettaboutit77 also reports this issue so this a clearly a thing. He has swapped out for a new Xbox One S and the issue persists.
     
    ChomskyKnows, Oct 30, 2016
    #3
  4. ChomskyKnows Win User

    Audio Crackling has made a return with the most recent update.

    I have the same issue as fugettaboutit77.

    On an Xbox One S, using the official MS HDMI cable connected to a brand new 2016 4K LG TV (all ports support 4K HDMI2.0/HDCP2.2), the audio CUTS OUT for a second or 2 then comes right back.

    - This only happens when I select 4K resolution on the Xbox One S.

    - If I try a different cable, the sound cut out still happens.

    - If I connect to a soundbar using an optical cable the audio cut out still happens.

    - If I take it back down to 1080p, the audio cut out doesn't happen.

    Thus, with myself and fugettaboutit77 both reporting this, the Xbox One S itself is the culprit and this is an official issue.

    happens once every half hour or hour or something, almost like a signal is cycling or something...

    this is gonna have to be fixed. I won't put up with it. $400 unit where the sound cuts out...Nonsense.
  5. fugettaboutit77 Win User

    Audio Crackling has made a return with the most recent update.

    The Xbox One S as well as my LG UH8500 4k tv both had updates yesterday 8/22/16. since the updates I have not noticed trouble with the audio anymore. It seems the updates resolved the issue. I still have the HDR turning back on when exiting HDR video though
    but that is not as big a deal as the audio. You may want to check settings on your xbox and update your system and check your televisions as this has resolved the audio cutting out for me.
  6. LegendaryCP502 Win User

    Xbox One S 4K Output/Input

    I am kind of in the same boat right now. I keep getting the 4K signal cutting out (along with audio)on me every couple minutes only lasts one or two secs then comes back. Sometimes when I restart the Xbox it won't detect the signal either. I don't know if
    this is my one s or my 4K tv. All I know is none of my other consoles have this problem. But this is the first 4K device I have hooked up so.....
  7. SodApOp PyMPski Win User

    Xbox One S audio cuts out for a second every 30 minutes when 4K resolution selected.

    I have this same issue on my Samsung TV. It's definitely an Xbox issue. I have an S and Scorpio and when I play games in 4k the audio drops non stop for me... Sound cuts in and out every other second for long periods. Strangely when I'm watching 4k Blu-ray
    I have no sound issues it's only games. Even stranger, every game I tried does this except one, the new cod ww2 on my Scorpio. When I'm watching Netflix or direct TV 4k I have no issues so this makes me believe it's a Xbox issue. I even exchanged 3 different
    S models and had same results. When I switch back to 1080p no issues at all. I've tried different HDMI ports and cables and nothing fixes it. Someone please help
  8. LegendaryCP502 Win User

    Is there a bug with the xbox one s detecting hdr10 ?

    I do not have an HDR 4K set, but I do have a reg 4K set and I am having issues fighting with the settings to get it to just set the resolution to 4K. Any of you guys having this issue? When it finally does detect my 4K set the video/audio cuts out every
    couple minutes with a black screen for a sec or two. Really frustrating.....
Thema:

Xbox One S / 4K Audio Issue / Cutting out

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