Xbox one s 4k / audio cutting out every 30 secs

Discus and support Xbox one s 4k / audio cutting out every 30 secs in XBoX on Consoles to solve the problem; Hi having some audio issues with my one s via home cinema, details below UE48JU6400 = 4k Samsung TV HT-J7750W = Samsung blu ray 7.1 home cinema... Discussion in 'XBoX on Consoles' started by S99YAS 85, Oct 26, 2016.

  1. S99YAS 85
    S99YAS 85 Guest

    Xbox one s 4k / audio cutting out every 30 secs


    Hi

    having some audio issues with my one s via home cinema, details below

    UE48JU6400 = 4k Samsung TV

    HT-J7750W = Samsung blu ray 7.1 home cinema 1080p with 4k upscale

    Setup connection sequence - Xbox One S > HT-J7750W > UE48JU6400

    Problem - Unable to set xbox to display 4K resolution but audio works fine

    Setup connection sequence - Xbox One S > UE48JU6400 (Using ARC) > HT-J7750W - This allows the 4K with HDR settings to be available and display correctly

    Problem - Audio cuts out every 30 seconds for 1 - 2 seconds

    Troubleshooting carried out -

    Switched audio to tv speakers, this resolved issue

    Connected optical cable from Xbox One S > HT-J7750W, changed settings on xbox to allow optical audio still same issue

    Tried another HDMI cabe from Xbox One S > UE48JU6400, still had same audio cutting out issue

    so issue seems with the audio getting from the tv to the home cinema i would assume, anyone else having the same issue?

    Additional Research of issue - Have looked in to this issue online and some people had the same issue with LG tv's which has now been resolved by a software update to their tv.

    :)
     
    S99YAS 85, Oct 26, 2016
    #1
  2. S99YAS 85
    S99YAS 85 Guest
    Xbox One S / 4K Audio Issue / Cutting out

    Equipment

    UE48JU6400 = TV

    HT-J7750W = 1080p Home Cinema with 4k upscale

    Setup 1

    Setup connection sequence - Xbox One S > HT-J7750W > UE48JU6400

    Problem - Unable to set xbox to display 4K resolution but audio works fine via home cinema

    Setup 2

    Setup connection sequence - Xbox One S > UE48JU6400 (Using ARC) > HT-J7750W - This allows the 4K with HDR settings to be available and display correctly but below audio issue via home cinema

    Problem - Audio cuts out every 30 seconds for 1 - 2 seconds

    Troubleshooting carried out -

    Switched audio to tv speakers, this resolved the issue

    Connected optical cable from Xbox One S > HT-J7750W - only gave me audio if i had both optical and hdmi audio switched on but still it was cutting out every 30 secs, if i switched hdmi audio off i got no sound at all

    Tried another HDMI cabe from Xbox One S > UE48JU6400, still had same audio cutting out issue

    Additional Research of issue - Have looked in to this issue online and some people had the same issue with LG tv's which has now been resolved by a software update to their tv., no such luck with samsung but i have raised this issue with samsung
    support as well
     
    S99YAS 85, Oct 26, 2016
    #2
  3. LegendaryCP502
    LegendaryCP502 Guest
    Xbox One S 4K Output/Input

    I am kind of in the same boat right now. I keep getting the 4K signal cutting out (along with audio)on me every couple minutes only lasts one or two secs then comes back. Sometimes when I restart the Xbox it won't detect the signal either. I don't know if
    this is my one s or my 4K tv. All I know is none of my other consoles have this problem. But this is the first 4K device I have hooked up so.....
     
    LegendaryCP502, Oct 26, 2016
    #3
  4. LegendaryCP502 Win User

    Xbox One S 4K Output/Input

    I am kind of in the same boat right now. I keep getting the 4K signal cutting out (along with audio)on me every couple minutes only lasts one or two secs then comes back. Sometimes when I restart the Xbox it won't detect the signal either. I don't know if
    this is my one s or my 4K tv. All I know is none of my other consoles have this problem. But this is the first 4K device I have hooked up so.....
  5. ChomskyKnows Win User

    Audio Crackling has made a return with the most recent update.

    I have the same issue as fugettaboutit77.

    On an Xbox One S, using the official MS HDMI cable connected to a brand new 2016 4K LG TV (all ports support 4K HDMI2.0/HDCP2.2), the audio CUTS OUT for a second or 2 then comes right back.

    - This only happens when I select 4K resolution on the Xbox One S.

    - If I try a different cable, the sound cut out still happens.

    - If I connect to a soundbar using an optical cable the audio cut out still happens.

    - If I take it back down to 1080p, the audio cut out doesn't happen.

    Thus, with myself and fugettaboutit77 both reporting this, the Xbox One S itself is the culprit and this is an official issue.

    happens once every half hour or hour or something, almost like a signal is cycling or something...

    this is gonna have to be fixed. I won't put up with it. $400 unit where the sound cuts out...Nonsense.
  6. LegendaryCP502 Win User

    Is there a bug with the xbox one s detecting hdr10 ?

    I do not have an HDR 4K set, but I do have a reg 4K set and I am having issues fighting with the settings to get it to just set the resolution to 4K. Any of you guys having this issue? When it finally does detect my 4K set the video/audio cuts out every
    couple minutes with a black screen for a sec or two. Really frustrating.....
  7. kolbjoe Win User

    Is there a bug with the xbox one s detecting hdr10 ?

    I do not have an HDR 4K set, but I do have a reg 4K set and I am having issues fighting with the settings to get it to just set the resolution to 4K. Any of you guys having this issue? When it finally does detect my 4K set the video/audio cuts out every
    couple minutes with a black screen for a sec or two. Really frustrating.....
    change bit rate to 10 and it should fix it it did for me
  8. YoungCezer Win User

    Xbox One S audio cuts out for a second every 30 minutes when 4K resolution selected.

    Hi guys I have the same problem audio cuts out when gaming for 1 sec when using 4kuhd on Xbox one s I have a lg oled c6p also when playing destiny there is a flickering in the picture it goes away after switching the Xbox one s to 1080p and back to 4uhd
    but comes back very few days i hope they fix this !!!
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Xbox one s 4k / audio cutting out every 30 secs

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