Xbox One S 4K and HDR Issues with Samsung UN65JS8500

Discus and support Xbox One S 4K and HDR Issues with Samsung UN65JS8500 in XBoX on Consoles to solve the problem; Aloha, Could someone please help me with the setup of the Xbox One S and the Samsung UN65JS8500? I am unable to get any green checkboxes under the 4K... Discussion in 'XBoX on Consoles' started by AlohaTodd, Aug 12, 2016.

  1. AlohaTodd
    AlohaTodd Guest

    Xbox One S 4K and HDR Issues with Samsung UN65JS8500


    Aloha,

    Could someone please help me with the setup of the Xbox One S and the Samsung UN65JS8500? I am unable to get any green checkboxes under the 4K Details section in the Xbox One S settings with the exception of Your TV supports 4K UHD(60hz). Under Watching Movies
    and TV and Playing Games, there is a red circle with the red line through it for all 6 categories. I have the Xbox one S connected to HDMI 2, using a HDMI 2.0 cable which is 16 feet and runs though the wall in my living room. I have read that to remedy this
    problem that all I need to do is go into the settings on the TV under the Picture Options/HDMI UHD Color and turn HDMI 2 to on. When I do this, then I get a message from the TV that there is no picture signal coming from the Xbox One S. When I turn this setting
    back off, the picture from the Xbox One S comes back.

    From my understanding this should be a simple adjustment but I am having no luck. Any help would be greatly appreciated.

    Thanks in advance,

    Todd

    :)
     
    AlohaTodd, Aug 12, 2016
    #1
  2. gds1972
    gds1972 Guest
    gds1972, Aug 12, 2016
    #2
  3. Terratogen
    Terratogen Guest
    Xbox One S 4K and HDR Issue with Samsung UN65JS8500

    Got to agree - USB to HDMI?

    You have to at least use the cable directly that came with the Xbox One S - also are you using any AV Receiver. I have a JS9000 TV and no problems like this at all - you are right that HDMI UHD Color should be enabled.
     
    Terratogen, Aug 12, 2016
    #3
  4. Mister Beep
    Mister Beep Guest

    Xbox One S 4K and HDR Issues with Samsung UN65JS8500

    Hey AlohaTodd,

    Thanks for posting! First off, have you tried different HDMI ports on your TV? The HDMI port must support HDCP2.2, and some TV's only have one HDMI port that supports that. Give that a go and if the issue persists on all ports on your TV, let's move onto
    the next steps.

    I see you're using a 16 feet cable, are you able to rearrange your set-up temporarily to try the HDMI cable that came included in the Xbox One S console? That would be the next best step to try to narrow down the issue.

    Keep us posted! Xbox One S 4K and HDR Issues with Samsung UN65JS8500 :)
     
    Mister Beep, Aug 15, 2016
    #4
  5. GrowlingYapper
    GrowlingYapper Guest
    I'm sure you should be using HDMI 2.0a.
     
    GrowlingYapper, Oct 31, 2018
    #5
  6. Yazhol Win User

    Xbox One S 4K and HDR Issue with Samsung UN65JS8500

    Explain how you are connected to an HDMI port with a USB cable. I've never heard that one. I'm betting that's your problem.
  7. Terratogen Win User

    Xbox One S 4K and HDR Issue with Samsung UN65JS8500

    Got to agree - USB to HDMI?

    You have to at least use the cable directly that came with the Xbox One S - also are you using any AV Receiver. I have a JS9000 TV and no problems like this at all - you are right that HDMI UHD Color should be enabled.
  8. GrowlingYapper Win User

    Xbox One S 4K and HDR Issues with Samsung UN65JS8500

    I'm sure you should be using HDMI 2.0a.
  9. BigDHustler Win User

    Xbox One S 4K and HDR Issue with Samsung UN65JS8500

    Had the same issue u have to change the settings in the tv and select the HDMI port the Xbox is connected. Go to menu-picture-picture options- HDMI UHD Color and select the port then all check boxes will show.
  10. Mister Beep Win User

    Xbox One S 4K and HDR Issues with Samsung UN65JS8500

    Hey AlohaTodd,

    Thanks for posting! First off, have you tried different HDMI ports on your TV? The HDMI port must support HDCP2.2, and some TV's only have one HDMI port that supports that. Give that a go and if the issue persists on all ports on your TV, let's move onto
    the next steps.

    I see you're using a 16 feet cable, are you able to rearrange your set-up temporarily to try the HDMI cable that came included in the Xbox One S console? That would be the next best step to try to narrow down the issue.

    Keep us posted! :)
Thema:

Xbox One S 4K and HDR Issues with Samsung UN65JS8500

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