Xbox One restarts when trying to connect to Wifi

About a week and a half ago my Xbox One started restarting when I tried to connect to a wireless network. After working with Microsoft support they thought the wifi card in the console was bad and I sent it off to get repaired. When I get it back the problem
is still there but this time support tells me it's an issue with my Time Warner router that's causing the issue and I just need to update the firmware of the router. I've tried that multiple times and had Time Warner reset/re-update my router but it still
hasn't fixed the problem. My router is a Technicolor TC8715D. Has anyone else run into this issue or a fix?

Thanks!

:)

 

my xbox one restarts when i type in the wifi password

when i enter the wifi password to my xbox one, it automatically restarts and i cant connect to xbox live

 

Xbox restarts when trying to enter wifi info

Let us know how it goes from there.

 

Hi dogtownwarrior,

Sorry you're having issues with your Xbox restarting. I would suggest posting in this thread so a moderator can document the issue. It appears that this may be a bug effecting a small amount of users. Until they sort out the bug, or provide a work around,
you may want to just use wired connection.

 

Hello!

Is your Gateway the Technicolor TC8717T ? Or perhaps the TC8715D? TWC (Time Warner Cable), recently released a new firmware that changed the wireless encryption...Now when the Xbox Is connecting and shaking hands with it it gets a really messed up instruction
and the wireless card crashes and the Xbox Follows suit. No worries it does all this to protect the console from harm and there is a fix. To be more precise there is 3 known fixes for this gate way and always the option to swap it out. Your console is not
broken. You can go wired, Change the encryption or have TWC roll back the last firmware update.

If you follow these instructions I believe your issue will be resolved. (Sorry most of this from memory and based off the TC8305C)

How to Change Wireless Security

1.Open a web browser.

2.Log into the router by entering the default gateway into the address bar of the internet browser. (Example
http://192.168.0.1/ )

3.The gateway will then prompt for a user name and password. The default is the user name “admin” and the password is “password”.

4.From the menu on the left select Gateway.

5.From the submenu on the left select Connection.

6.From the next submenu select WiFi.

7.Under Private WiFi Network select Edit on the Network you wan to use.

8.Select the "Show More Security Options" (allow the pop up)

9.Select WPA TKIP (about the 6th option from the bottom)

10. Press Apply. (confirm the prompt about WPS no one used that and it is kind of insecure)

11. Select Save.

Give this a go and tell me how it goes.

 

@Patrat46, I just wanted to say THANK YOU!!!! My Xbox One has been doing this for almost 2 weeks now and its been driving me freaking insane!! I thought all hope was lost after live chatting 4 separate support people, and decided to just use my ethernet
cord but i couldn't move my xbox anywhere around the house like i like to...i found this thread and your reply was something i hadn't yet tried and it worked! As soon as you said Time Warner Cable i knew i was in the right place as they are my provider...so
once again thank you for ending my nightmare! i can now game in my roommates room with him on binge nights!

 

@patrat46 THANKS!!!!! That finally worked. My router wouldn't let me change the security setting on my 5GHz channel but it did on the 2.4GHz. Thank god, I've been dealing with this for almost a month! Thanks again!!!

 

you are a true hero patrat46 THANK YOU SO MUCH

 

@patrat that's so much for the help!! I was unable to connect to my Xbox, and found this. Long story straight, you saved me days of Xbox, and getting a new modem despite have just gotten it installed yesterday. There were a few differences in what you described,
but you were a BIG help, thanks!

 

I have done this, and my xbox does not restart when connecting, but it still can't get an IP address. Help?

 

Hey there soccercoolness,

Your situation sounds different than the rest of the posters on this thread. Since it's a bit older and different. You'll want to create a new thread so the community can provide support specific to your situation. Be sure to try this guide as well.

Can't connect to Xbox Live on Xbox One.

Please be sure to provide as much information and any steps you've tried as well.