Xbox One Restarts when connecting to WiFi

you are a true hero patrat46 THANK YOU SO MUCH

@patrat46 THANKS!!!!! That finally worked. My router wouldn't let me change the security setting on my 5GHz channel but it did on the 2.4GHz. Thank god, I've been dealing with this for almost a month! Thanks again!!!

Hey there soccercoolness,

Your situation sounds different than the rest of the posters on this thread. Since it's a bit older and different. You'll want to create a new thread so the community can provide support specific to your situation. Be sure to try this guide as well.

Can't connect to Xbox Live on Xbox One.

Please be sure to provide as much information and any steps you've tried as well.

Hello!

Is your Gateway the Technicolor TC8717T ? Or perhaps the TC8715D? TWC (Time Warner Cable), recently released a new firmware that changed the wireless encryption...Now when the Xbox Is connecting and shaking hands with it it gets a really messed up instruction
and the wireless card crashes and the Xbox Follows suit. No worries it does all this to protect the console from harm and there is a fix. To be more precise there is 3 known fixes for this gate way and always the option to swap it out. Your console is not
broken. You can go wired, Change the encryption or have TWC roll back the last firmware update.

If you follow these instructions I believe your issue will be resolved. (Sorry most of this from memory and based off the TC8305C)

How to Change Wireless Security

1.Open a web browser.

2.Log into the router by entering the default gateway into the address bar of the internet browser. (Example
http://192.168.0.1/ )

3.The gateway will then prompt for a user name and password. The default is the user name “admin” and the password is “password”.

4.From the menu on the left select Gateway.

5.From the submenu on the left select Connection.

6.From the next submenu select WiFi.

7.Under Private WiFi Network select Edit on the Network you wan to use.

8.Select the "Show More Security Options" (allow the pop up)

9.Select WPA TKIP (about the 6th option from the bottom)

10. Press Apply. (confirm the prompt about WPS no one used that and it is kind of insecure)

11. Select Save.

Give this a go and tell me how it goes.

Hi dogtownwarrior,

Sorry you're having issues with your Xbox restarting. I would suggest posting in this thread so a moderator can document the issue. It appears that this may be a bug effecting a small amount of users. Until they sort out the bug, or provide a work around,
you may want to just use wired connection.