Xbox One restarting itself

Discus and support Xbox One restarting itself in XBoX on Consoles to solve the problem; whenever I try to play my Xbox one, it goes to the green loading screen for about 30 seconds then it restarts. when it's back on, I'll try to play my... Discussion in 'XBoX on Consoles' started by cookiejar0215, Jul 20, 2016.

  1. cookiejar0215
    cookiejar0215 Guest

    Xbox One restarting itself


    whenever I try to play my Xbox one, it goes to the green loading screen for about 30 seconds then it restarts. when it's back on, I'll try to play my game and before I can get the game loaded and start playing, it restarts itself once again and the whole
    process keeps going on until I give up and go do something else. please help!

    :)
     
    cookiejar0215, Jul 20, 2016
    #1
  2. Guerrero Ultimo
    Guerrero Ultimo Guest
    Xbox One Restarting Itself.

    I have not had that issue. But I do get some freezing in the menus at times. And the party chat feature is a little weird. Best thing to do is go to the preview forums like Sexy said. These things can happen, as I am sure you know, with any preview or
    test software.
     
    Guerrero Ultimo, Jul 20, 2016
    #2
  3. Elohmn
    Elohmn Guest
    Xbox One Restarting Itself.

    Yep, I've had this happen twice now with the Preview Dashboard. I also use to get this a lot with the Launch version of the Dashboard but was fixed a few Updates later.

    I guess it's back again. I would suggest the next time it occurs to use the Report a Problem Feature from the Preview Dashboard and every time it occurs to help MS gather enough information on the Dashboard to why it is doing this.
     
    Elohmn, Jul 20, 2016
    #3
  4. Internet Expert
    Internet Expert Guest

    Xbox One restarting itself

    According to this support article, the console would unexpectedly turn off for any of these three reasons:

    • Your console is overheating.
    • Power supply problem.
    • Automatic Turn-off setting is enabled. (we can rule this one out since it's happening far sooner than expected)
    If your console is overheating:

    • Try to ensure both your console and your power supply brick are in a well-ventilated space. Both generate heat, and thus need some "breathing room".
    • If you can, wipe off the dust near the open vents.
    • Ensure there's nothing sitting on or covering the console in any way.
    • Ensure your console is positioned horizontally. Vertical positioning is not supported (only the Xbox One S is an exception) and may cause damage.
    If your power supply is malfunctioning:

    • Follow
      this article       on troubleshooting the power supply.
    • Absolute worst case scenario is that the power supply must be replaced. You can replace it under your console's warranty (default one year).
    Hopefully this helps!
     
    Internet Expert, Jul 20, 2016
    #4
  5. Goth Vampirella Win User

    Xbox One Restarting Itself.

    You may wanna ask this in the preview forums...
  6. Internet Expert Win User

    Xbox One restarting itself

    According to this support article, the console would unexpectedly turn off for any of these three reasons:

    • Your console is overheating.
    • Power supply problem.
    • Automatic Turn-off setting is enabled. (we can rule this one out since it's happening far sooner than expected)
    If your console is overheating:

    • Try to ensure both your console and your power supply brick are in a well-ventilated space. Both generate heat, and thus need some "breathing room".
    • If you can, wipe off the dust near the open vents.
    • Ensure there's nothing sitting on or covering the console in any way.
    • Ensure your console is positioned horizontally. Vertical positioning is not supported (only the Xbox One S is an exception) and may cause damage.
    If your power supply is malfunctioning:

    • Follow
      this article       on troubleshooting the power supply.
    • Absolute worst case scenario is that the power supply must be replaced. You can replace it under your console's warranty (default one year).
    Hopefully this helps!
  7. Guerrero Ultimo Win User

    Xbox One Restarting Itself.

    I have not had that issue. But I do get some freezing in the menus at times. And the party chat feature is a little weird. Best thing to do is go to the preview forums like Sexy said. These things can happen, as I am sure you know, with any preview or
    test software.
  8. MatthewSchaeffer Win User

    Xbox One restarting by itself

    I did the factory reset. It didn't work. I ended up doing an advanced console exchange with MS. I should have the new console Tuesday. I let you know if that fixes the issue
  9. Richard Ahlquist Win User

    Xbox One restarting by itself

    I agree with Ragamffn, we have had the same issue with D3 and the reboots. I had tried everything to make sure the xbox runs cooler etc, but it was still doing it. Purposely Qutting the game from the XBO main screen is the only way I have found to stop it.
    It could also be the controllers timing out, when they go to sleep, D3 could be trying to popup the "Reconnect XXXXXXX's controller" dialog and since it doesnt have focus it causes a crash which causes the XBO to reboot.
Thema:

Xbox One restarting itself

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