Xbox One restarted itself?

Wolf King 1982 · Dec 5, 2015

Hey guys, I was playing Black Ops 3 online then suddenly the game froze and then the Xbox restarted itself. Has anyone had this happen before?

:)

fastfingers321 · Dec 5, 2015

Xbox One restarting

hi guys when i play a game then i switch to a app like youtube then go back to my game the screen is black i have audio and the the xbox turns itself off anyone know what might be causing this thanks

Hordie · Dec 5, 2015

Windows 10 Xbox one restarted itself

Hi GermfreeSquid

Sorry you're having issues with the NXOE preview. This question would be best suited in the private early access forum located here. Please repost this question over there so the proper folks can see it.

Evilwalker93 · Dec 5, 2015

The xbox most likely found an error and rebooted its self to protect it from further harm. If everything is working properly and this is the first you have encountered this issue I wouldn't worry about it.

Goth Vampirella

You may wanna ask this in the preview forums...

Internet Expert

According to this support article, the console would unexpectedly turn off for any of these three reasons:

Your console is overheating.
Power supply problem.
Automatic Turn-off setting is enabled. (we can rule this one out since it's happening far sooner than expected)

If your console is overheating:

Try to ensure both your console and your power supply brick are in a well-ventilated space. Both generate heat, and thus need some "breathing room".
If you can, wipe off the dust near the open vents.
Ensure there's nothing sitting on or covering the console in any way.
Ensure your console is positioned horizontally. Vertical positioning is not supported (only the Xbox One S is an exception) and may cause damage.

If your power supply is malfunctioning:

Follow
this article on troubleshooting the power supply.
Absolute worst case scenario is that the power supply must be replaced. You can replace it under your console's warranty (default one year).

Hopefully this helps!

Guerrero Ultimo

I have not had that issue. But I do get some freezing in the menus at times. And the party chat feature is a little weird. Best thing to do is go to the preview forums like Sexy said. These things can happen, as I am sure you know, with any preview or
test software.

MatthewSchaeffer

I did the factory reset. It didn't work. I ended up doing an advanced console exchange with MS. I should have the new console Tuesday. I let you know if that fixes the issue

Richard Ahlquist

I agree with Ragamffn, we have had the same issue with D3 and the reboots. I had tried everything to make sure the xbox runs cooler etc, but it was still doing it. Purposely Qutting the game from the XBO main screen is the only way I have found to stop it.
It could also be the controllers timing out, when they go to sleep, D3 could be trying to popup the "Reconnect XXXXXXX's controller" dialog and since it doesnt have focus it causes a crash which causes the XBO to reboot.

Xbox One restarted itself?