Xbox one replacement

Discus and support Xbox one replacement in XBoX on Consoles to solve the problem; Hi guys general query, my sons xbox one day one edition had to be replaced last week due to a disc drive problem but lost his day one edition... Discussion in 'XBoX on Consoles' started by davewhit21, Jan 20, 2014.

  1. davewhit21
    davewhit21 Guest

    Xbox one replacement


    Hi guys general query, my sons xbox one day one edition had to be replaced last week due to a disc drive problem but lost his day one edition controller as game had no more day one stock is there anything he can do about getting a day one edition from
    Microsoft or is it a case of tough luck. Game wouldn't even just replace the console they want the whole thing back which was a bit unfair if u ask me but i don't know if I could contact Microsoft see what they can do. Cheers Dave

    :)
     
    davewhit21, Jan 20, 2014
    #1
  2. Xbox one replacement

    Yeah that shouldn't be an issue. Call or go online and cancel the other one.
     
    Crippled ORE0, Jan 20, 2014
    #2
  3. Replacement Xbox One

    Thanks for the replies, unfortunately Argos are only able to let me exchange the unit with the supplier and not with them as I ordered it online. And looks like I'm going to have to wait till mid January. I'm playing fifa on the console now, but it doesn't
    feel like my actual console if that makes sense.

    And if I was to do the Microsoft exchange I don't fancy a unit which someone else has had their hands on tbh.

    Merry Christmas All!!!
     
    nova1989forums, Jan 20, 2014
    #3
  4. x24hrs2livex
    x24hrs2livex Guest

    Xbox one replacement

    Seeing as how you no longer have the controller it is doubtful MS would just give you a new one. Never hurts to try though
    support.xbox.com/contactus
     
    x24hrs2livex, Jan 20, 2014
    #4
  5. davewhit21
    davewhit21 Guest
    Just been in touch with Microsoft nothing they can do as they need the faulty console to replace it with the same day one edition, I can't do that as game took the faulty console and components as they wouldn't give him a replacement unless the faulty one
    was complete with all items, what a bummer
     
    davewhit21, Jan 20, 2014
    #5
  6. That's really odd as Game never did that with the 360.
     
    CAPTAIN BUMFISH, Jan 22, 2014
    #6
  7. BongKaos
    BongKaos Guest
    ^^ UNTRUE. The 360 disk drive fails all the time. The Open Tray error is quite common.... As for the controller, you maybe out of luck but, as 24hrs pointed out it never hurts to ask. GOOD LUCK!!
     
    BongKaos, Jan 22, 2014
    #7
  8. Xbox one replacement

    [quote user="BongKaos"] ^^ UNTRUE. The 360 disk drive fails all the time. The Open Tray error is quite common.... As for the controller, you maybe out of luck but, as 24hrs pointed out it never hurts to ask. GOOD LUCK!! [/quote]

    I didn't mean the 360 doesn't break! Use your eyes and read things properly.

    I said that Game (the UK retail store) never asked for the full package back on faulty 360's.

    They only ever wanted the part that was broken and they switched it in shop and off you go.

    Jeeze Bong, for a top level Ambassador you do pull a lot of people apart on these forums.

    Wherever you have a post its always negative and degrading somebody. Chill out.
     
    CAPTAIN BUMFISH, Jan 22, 2014
    #8
  9. BongKaos
    BongKaos Guest
    Ahh I see, Game is a retail store. (no such store name in America) Being from another county all I see is you saying Games never did that on the 360. Although missing an "S" the mistake shoud be understandable.

    In that case, the console should have been replaced by MS under warranty. My apology for offending you Daddy. If the OP is dealing with a local retail store, MS has NO control over the controler issue.... there is NO way of getting another.


    If Syn would have contacted MS, the console would have been replaced or repaired in a few weeks but, could have kept the controller.

    A lot of people come here for false reasons or give false information so yes, I can be a bit harsh. Remember, This is NOT the support section, opinions are welcome. Why ask an xbox forum about retail store policy???? Either way it's gone... possibly
    in the hands of a store employee...... My Apology again and GOOD LUCK!!!
     
    BongKaos, Jan 22, 2014
    #9
  10. Since the 360 launch GAME have changed the way they deal with returns and replacements of consoles.they now need to replace the full unit
     
    The Viral Cyrix, Oct 31, 2018
    #10
  11. ChiefsKnicksWVU Win User

    Xbox one replacement

    Not good news. Microsoft of course is saying sorry. You need to send it back. Ok how long?

    7-14 days total. thats concerning the hold on your credit card for the new system. So around the holidays, our credit cards get taxed with another 599.00. Its 3-5 business days before you get the replacement unit. Overnight is not an option!

    So basically, it being the weekend, we are screwed!

    Happy Holidays
  12. Fizzle Wizzle Win User

    Xbox one replacement

    They told me 2 days (I live in Illinois) other ppl are saying longer
  13. Fizzle Wizzle Win User

    Xbox one replacement

    its not a charge its a HOLD, you still have the money but you can't touch it, its not like you get a $500 withdraw (unless you dont return the broken one, then you do)
  14. BomberMann-8B793714- Win User

    Xbox one replacement

    Just as an advisement, if you do an advanced exchange there will be a charge on you credit card. This will fall off as soon as they get the console from you. I believe it will be $500.
  15. x24hrs2livex Win User

    Xbox one replacement

Thema:

Xbox one replacement

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