Xbox one replacement

Hi guys general query, my sons xbox one day one edition had to be replaced last week due to a disc drive problem but lost his day one edition controller as game had no more day one stock is there anything he can do about getting a day one edition from
Microsoft or is it a case of tough luck. Game wouldn't even just replace the console they want the whole thing back which was a bit unfair if u ask me but i don't know if I could contact Microsoft see what they can do. Cheers Dave

:)

 

Xbox one replacement

Yeah that shouldn't be an issue. Call or go online and cancel the other one.

 

Replacement Xbox One

Thanks for the replies, unfortunately Argos are only able to let me exchange the unit with the supplier and not with them as I ordered it online. And looks like I'm going to have to wait till mid January. I'm playing fifa on the console now, but it doesn't
feel like my actual console if that makes sense.

And if I was to do the Microsoft exchange I don't fancy a unit which someone else has had their hands on tbh.

Merry Christmas All!!!

 

Seeing as how you no longer have the controller it is doubtful MS would just give you a new one. Never hurts to try though
support.xbox.com/contactus

 

Just been in touch with Microsoft nothing they can do as they need the faulty console to replace it with the same day one edition, I can't do that as game took the faulty console and components as they wouldn't give him a replacement unless the faulty one
was complete with all items, what a bummer

 

That's really odd as Game never did that with the 360.

 

^^ UNTRUE. The 360 disk drive fails all the time. The Open Tray error is quite common.... As for the controller, you maybe out of luck but, as 24hrs pointed out it never hurts to ask. GOOD LUCK!!

 

[quote user="BongKaos"] ^^ UNTRUE. The 360 disk drive fails all the time. The Open Tray error is quite common.... As for the controller, you maybe out of luck but, as 24hrs pointed out it never hurts to ask. GOOD LUCK!! [/quote]

I didn't mean the 360 doesn't break! Use your eyes and read things properly.

I said that Game (the UK retail store) never asked for the full package back on faulty 360's.

They only ever wanted the part that was broken and they switched it in shop and off you go.

Jeeze Bong, for a top level Ambassador you do pull a lot of people apart on these forums.

Wherever you have a post its always negative and degrading somebody. Chill out.

 

Ahh I see, Game is a retail store. (no such store name in America) Being from another county all I see is you saying Games never did that on the 360. Although missing an "S" the mistake shoud be understandable.

In that case, the console should have been replaced by MS under warranty. My apology for offending you Daddy. If the OP is dealing with a local retail store, MS has NO control over the controler issue.... there is NO way of getting another.


If Syn would have contacted MS, the console would have been replaced or repaired in a few weeks but, could have kept the controller.

A lot of people come here for false reasons or give false information so yes, I can be a bit harsh. Remember, This is NOT the support section, opinions are welcome. Why ask an xbox forum about retail store policy???? Either way it's gone... possibly
in the hands of a store employee...... My Apology again and GOOD LUCK!!!

 

Since the 360 launch GAME have changed the way they deal with returns and replacements of consoles.they now need to replace the full unit