Xbox one repair help!!!

Hey buddy,

First thing to try would be to powerr cylce your console. To do this, when the console is on, hold down the power button on the front of the console for 10seconds until it switches off, then unplug the power brick and let it sit for a minute or two. Then
plug it all back in, turn it on, and see if it still happens.

Let me know how you go

Cheers

Denaz

Great to hear - feel free to post a new thread if you need further assistance.

i have now sent the pad back to xbox and they are going to do an exchange i hope this fixes the issue i am having ( but think it will as it is only the left stick causing problems )

thanks for all your help and suggestions

killer barracud

Hi killer barracud,

Sorry to see you're facing issues with your Xbox One controller.

To try to resolve it - please connect your controller to the console via a USB cable. You'll usually find that most phone chargers use the same cable.

Once connected, head on over to Settings >> Devices & Accessories and try to update your controller.

Let me know how it goes.

Have you tried a hard reset of the console and resetting to factory defaults?

Press and hold the power button on front of the console until it powers off. Then leave it until the power supply unit light turns Orange and then unplug the console.

Leave it for a few minutes then plug it all back in, does it resolve the issues?

If not try a restore factory settings option -
support.xbox.com/.../reset-console-to-factory-defaults

If you still have issues, contact Xbox Support, they will guide you through registering your console and do it manually if the system still prevents you doing it yourself, and repairs process:

Go to http://ww.xbox.com

Select Support>Xbox One

Scroll to the bottom and select Contact Us

Select Xbox One

Under System, select Console Issues

Select "Chat with Microsoft Support"

They should be able to set you up with more troubleshooting steps and if all else fails, set up a repair for your console.